• Generated individual training plans to best prepare each member for long-term success.• Created and monitored program activities for each member daily.• Trusted with company card to proactively manage and maintain office inventory.• Built all company desktop computers from scratch.• Individually configured a critically stringent firewall for over 20 laptops and desktops.• Configured and installed wireless access points, security cameras, and various physical security systems for the office (including doors, windows, motion detection, leak detection, etc).• Provided sole maintenance for printers, laptops, and desktop computers (including virus removal, email configuration, password recovery, network configuration, component replace and repair, etc).

• Comprehensively demonstrated and reviewed products to customers.• Regularly assessed customers’ wants and needs to determine the best product for their unique situation.• Communicated to customers with clear and concise answers to detailed questions.• Built a reputation as the “one-stop-shop” for all technical issues regarding employee devices and network printers.• Ensured customer satisfaction across a wide spectrum of customer personalities.• Consistently met or exceeded all sales and customer service goals.

• Provided timely and knowledgeable tech solutions and support to an extremely wide variety of issues.• Maintained a friendly atmosphere for customers requiring unique product and service assistance.• Leveraged strong communication skills to collaborate with the rest of the team in a fast-paced work environment.• Carefully listened and asked probing and clarifying questions to provide accurate time estimates for solutions.• Constantly required to take extremely quick yet detailed notes on ever evolving and growing support tickets.• Monitored queues and provided accurate status updates to customers regularly.• Consistently achieved between 94 and 100% “Net Promoter Score” (a measurement of customer satisfaction).

I was responsible for making sure that the facility was clean organized and safe before opening time. I was responsible for being aware of my surrounds at all times, for example, spotting out lightning, hearing thunder, if a person is about to and is drowning if that happens, and etc.