Jamal Brown Email and Phone Number

 Implemented end-to-end Management Operating System for managing a $2M budget complete with step-by-step instructions including screen shots, process maps, tracking spreadsheets, reconciliation reports, and version control. Drove budget performance to within a 5% variance of AOP year over year 2013 – 2016. Provide financial leadership to Aero HQ team to fund critical and ad hoc initiatives while adhering to Finance targets. Deployed a process across 90 aerospace sites to ensure compliance HSEMS 391 Combustible Dust standard. Manage the Hazardous Waste Application Project. Drive the development and deployment of a custom 3 tiered application (IPhone Mobile Application, Web Portal, and Desktop) to track hazardous waste storage. Drove our Management of Change tool development project team of 2 developers, a UI developer and an analyst to deliver a custom Management of Change tool. Project was delivered on time and on budget. Drove our MOS Calendar development project team of 1 developer and one business analyst to deliver a custom MOS Calendar that is used for organizational sustainability and lower tier task tracking. Team with Aero HQ as the SharePoint SME for all custom SharePoint tools (lists, workflows, and reports)

 Lead analytics and marketing efforts that resulted in the delivery of approximately $10M of health risk assessments across 6 states in 2012 with Matrix Medical Network. Provided management and leadership to a team of 8 analysts. Delivered training across multiple organizations on processes for logistical analysis to foster greater collaboration and synergy across several functions. Presented logistics report outs to executive level audience on performance of analytics results and provided guidance to drive business decisions. Implemented processes and controls to manage a vendor to maximize marketing efforts and drive high utilization.

As part of the Information Security and Access Management team responsible for ensuring against data loss or misuse and for compliance with audit and regulatory requirements, I did provisioning and 2nd level technical support for network and remote access systems. Interfaced with customers and clients on database and records management.• Report creation in support of privileged access oversight and controls (Pivot Tables, Vlookups, MS Access Access Table and Query structures)• Remote Access technical problem resolution

 Lead user acceptance efforts on a software development project with the objective of automating the entry of asset management records into the Remedy database. Lead training efforts of international resources on key asset management processes. Developed and documented processes to manage asset management records.

 Drove IBM Rational sales organization to achieve 105% of 1st half quota in 2008 of $12M. Implemented process to gather requirements and data from RFP’s to generate executable Statement of Work contracts. Teamed with a regional senior sales professionals, executives, operations and finance functions to grow our customer base through relationship building and offering end to end customer support through the sales cycle.  Developed relationships with customers through contract and sales negotiations to identify and grow sales opportunities, drive revenue, and promote attendance to marketing events. Implemented controls to ensure all ancillary sales opportunities were pursued and dissected large ($1M+) services engagements to ensure all financial criteria and profit margins were met and volume discounts given.  Lead coaching and training sessions on the contract creation and negotiation process on how to utilize internal tools to obtain special pricing approvals that would maximize sales opportunities.  Lead training efforts across several sales regions on the processes I implemented for creating generating IBM, I trained new Services Contract Reps for IBM Rational to create contracts and coached sales reps on the contracting process, and how to obtain special pricing approvals to maximize their sales opportunities.

 Provided management and leadership to a team of 50 helpdesk analysts. Lead group training efforts on new processes technical solutions. Implemented knowledge management repositories, communication updates, and initiated change management processes triggered from outages and threats to Service Level Agreements. Deployed new process for knowledge management according to ITIL best practices to drive increased level of customer satisfaction. Drove resolution on high severity problem and change management occurrences by collaborating with key stakeholders in IT and line of business organizations to manage outage impacts and determine root cause.