Jamal Karim

Jamal Karim Email and Phone Number

Unified Communications Engineer @ Loughborough University
Jamal Karim's Location
Nottingham, England, United Kingdom, United Kingdom
About Jamal Karim

I am a highly motivated, ambitious, hardworking, flexible and reliable individual. I possess excellent time management and prioritisation skills and have the ability to work with minimal supervision individually or part of a team. I have excellent customer service skills whilst being able to explain complex information in an easy to understand manner, without the use of jargon. I am confident in dealing with a variety of people at all levels and experiences, and am able to communicate at a level that suits the situation. I am an organised person who is always seeking out new opportunities, knowledge, ideas to improve my skills and improve the service provided. I like to receive feedback on a regular basis to ensure I am providing an excellent service and producing work of the highest quality.

Jamal Karim's Current Company Details
Loughborough University

Loughborough University

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Unified Communications Engineer
Jamal Karim Work Experience Details
  • Loughborough University
    Unified Communications Engineer
    Loughborough University Apr 2024 - Present
    Loughborough, England, United Kingdom
  • University Of Warwick
    Information Technology Technical Specialist
    University Of Warwick Aug 2023 - Apr 2024
    United Kingdom
    2nd Line technical specialist IntuneO365Windows 11/10 Application supportWindows Server supportMac OS support
  • Willmott Dixon
    Field Engineer
    Willmott Dixon Jun 2023 - Jul 2023
    Nottingham, England, United Kingdom
  • Jigsaw24
    Intune Specialist
    Jigsaw24 Jan 2023 - Jun 2023
    Nottingham, England, United Kingdom
    Managing ABM and MDM Enrolling devices to Azure/IntuneEnabling Certificates on devices and remote management policy’s
  • Ministry Of Justice Uk
    Lead Trainer O365
    Ministry Of Justice Uk Mar 2022 - Sep 2022
    Remote
  • Xma
    Information Technology Service Desk Team Lead
    Xma Jan 2022 - Mar 2022
    Nottingham, England, United Kingdom
    Service Desk Team Leader
  • Kontoor Brands, Inc.
    3Rd Line Technical Speicalist
    Kontoor Brands, Inc. Oct 2020 - Jan 2022
    Nottingham, England, United Kingdom
  • Vf Corporation
    3Rd Line Technical Support Specialist
    Vf Corporation Oct 2019 - Oct 2020
  • Nhs
    2Nd Line Field Engineer
    Nhs Apr 2019 - Oct 2019
    Nottingham, United Kingdom
    Main responsibilities include:• Visiting sites across Nottinghamshire to configure, install and maintain computers with Windows 7 and in some cases Tablets running Windows 8• Undertake Backups / Software and Anti-Virus Upgrades• Configuring DHCP• To deliver services that meet the SLA’s agreed across the end users in the region• Microsoft installation and troubleshooting across sites• Configuration of various printers and Network printers especially Konica and Brother Dell• Installing and configuring Welch Allyn, Spirometry CardioView, EasyLog Lexacom, Jayex Boards Touch Call Screens• In-depth liaison with end users and planning work around their requirements whilst on site projects
  • Iosh
    It Team Lead / Support Engineer
    Iosh Jun 2018 - Dec 2018
    Leicester, United Kingdom
    Main roles and responsibilities at IOSH were working on a support desk providing 1st, 2nd and 3rd line support.- Providing exclent customer service to the organisation- Asset managing and Hardware support to users- Moving users from Exchange onsite to Office 365 and OneDrive- Working with Cisco Call manager and Cisco Jabber, Configuring account setups and troubleshooting- Creating users within ActiveDirectory- Software deployments via SCCM and PDQ deployments- Creating Windows Images for rollouts- Team leader support for the team
  • Littlefish (Uk) Ltd
    It Service Desk Analyst
    Littlefish (Uk) Ltd Oct 2017 - Jun 2018
    Nottingham, United Kingdom
    Main roles and responsibilities at LittleFish are working as a mixture of 1st, 2nd and 3rd line:· Providing first and second line telephone support alongside LiveChat function, both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Setting up 365 accounts· Hardware Support· Deploying software and operating system patches through SCCM· Working with MS Server 2012· Assisting with Citrix support· Travelling across to different locations to provide hardware support
  • Nottingham City Council
    It Service Desk Analyst
    Nottingham City Council May 2016 - Sep 2017
    Nottingham, United Kingdom
    Main responsibilities: · Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Supporting bespoke Council software packages· Setting up 365 accounts· Hardware support including Apple Mac systems· Dell Certified technician to support Dell products· Offering Customer Service to all Council Employees and Councillors· Deploying software and operating system patches through SCCM· Installation and deployment of Windows 2012 servers and systems· Supporting the installation of Cisco IP telephones and configuring telephony accounts for use of hunt groups etc.
  • Nottingham College
    Service Desk Technician
    Nottingham College Sep 2014 - Mar 2016
    Nottingham, United Kingdom
    Main responsibilities:· Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/access through the use of Active Directory· Providing remote assistance to users/customers throughout the country· Configuring network switches· Deploying software and operating system patches through SCCM· Creating network images for the installation of client PC’s/networks· Installation and deployment of Windows 2012 servers· Supporting the installation of Cisco IP telephones

Jamal Karim Education Details

  • Arnold Hill Academy
    Arnold Hill Academy

Frequently Asked Questions about Jamal Karim

What company does Jamal Karim work for?

Jamal Karim works for Loughborough University

What is Jamal Karim's role at the current company?

Jamal Karim's current role is Unified Communications Engineer.

What schools did Jamal Karim attend?

Jamal Karim attended Arnold Hill Academy.

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