I am a highly motivated, ambitious, hardworking, flexible and reliable individual. I possess excellent time management and prioritisation skills and have the ability to work with minimal supervision individually or part of a team. I have excellent customer service skills whilst being able to explain complex information in an easy to understand manner, without the use of jargon. I am confident in dealing with a variety of people at all levels and experiences, and am able to communicate at a level that suits the situation. I am an organised person who is always seeking out new opportunities, knowledge, ideas to improve my skills and improve the service provided. I like to receive feedback on a regular basis to ensure I am providing an excellent service and producing work of the highest quality.
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Unified Communications EngineerLoughborough University Apr 2024 - PresentLoughborough, England, United Kingdom -
Information Technology Technical SpecialistUniversity Of Warwick Aug 2023 - Apr 2024United Kingdom2nd Line technical specialist IntuneO365Windows 11/10 Application supportWindows Server supportMac OS support -
Field EngineerWillmott Dixon Jun 2023 - Jul 2023Nottingham, England, United Kingdom -
Intune SpecialistJigsaw24 Jan 2023 - Jun 2023Nottingham, England, United KingdomManaging ABM and MDM Enrolling devices to Azure/IntuneEnabling Certificates on devices and remote management policy’s -
Lead Trainer O365Ministry Of Justice Uk Mar 2022 - Sep 2022Remote -
Information Technology Service Desk Team LeadXma Jan 2022 - Mar 2022Nottingham, England, United KingdomService Desk Team Leader -
3Rd Line Technical SpeicalistKontoor Brands, Inc. Oct 2020 - Jan 2022Nottingham, England, United Kingdom -
3Rd Line Technical Support SpecialistVf Corporation Oct 2019 - Oct 2020 -
2Nd Line Field EngineerNhs Apr 2019 - Oct 2019Nottingham, United KingdomMain responsibilities include:• Visiting sites across Nottinghamshire to configure, install and maintain computers with Windows 7 and in some cases Tablets running Windows 8• Undertake Backups / Software and Anti-Virus Upgrades• Configuring DHCP• To deliver services that meet the SLA’s agreed across the end users in the region• Microsoft installation and troubleshooting across sites• Configuration of various printers and Network printers especially Konica and Brother Dell• Installing and configuring Welch Allyn, Spirometry CardioView, EasyLog Lexacom, Jayex Boards Touch Call Screens• In-depth liaison with end users and planning work around their requirements whilst on site projects -
It Team Lead / Support EngineerIosh Jun 2018 - Dec 2018Leicester, United KingdomMain roles and responsibilities at IOSH were working on a support desk providing 1st, 2nd and 3rd line support.- Providing exclent customer service to the organisation- Asset managing and Hardware support to users- Moving users from Exchange onsite to Office 365 and OneDrive- Working with Cisco Call manager and Cisco Jabber, Configuring account setups and troubleshooting- Creating users within ActiveDirectory- Software deployments via SCCM and PDQ deployments- Creating Windows Images for rollouts- Team leader support for the team -
It Service Desk AnalystLittlefish (Uk) Ltd Oct 2017 - Jun 2018Nottingham, United KingdomMain roles and responsibilities at LittleFish are working as a mixture of 1st, 2nd and 3rd line:· Providing first and second line telephone support alongside LiveChat function, both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Setting up 365 accounts· Hardware Support· Deploying software and operating system patches through SCCM· Working with MS Server 2012· Assisting with Citrix support· Travelling across to different locations to provide hardware support -
It Service Desk AnalystNottingham City Council May 2016 - Sep 2017Nottingham, United KingdomMain responsibilities: · Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Supporting bespoke Council software packages· Setting up 365 accounts· Hardware support including Apple Mac systems· Dell Certified technician to support Dell products· Offering Customer Service to all Council Employees and Councillors· Deploying software and operating system patches through SCCM· Installation and deployment of Windows 2012 servers and systems· Supporting the installation of Cisco IP telephones and configuring telephony accounts for use of hunt groups etc. -
Service Desk TechnicianNottingham College Sep 2014 - Mar 2016Nottingham, United KingdomMain responsibilities:· Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/access through the use of Active Directory· Providing remote assistance to users/customers throughout the country· Configuring network switches· Deploying software and operating system patches through SCCM· Creating network images for the installation of client PC’s/networks· Installation and deployment of Windows 2012 servers· Supporting the installation of Cisco IP telephones
Jamal Karim Education Details
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Arnold Hill Academy
Frequently Asked Questions about Jamal Karim
What company does Jamal Karim work for?
Jamal Karim works for Loughborough University
What is Jamal Karim's role at the current company?
Jamal Karim's current role is Unified Communications Engineer.
What schools did Jamal Karim attend?
Jamal Karim attended Arnold Hill Academy.
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