● Communicate professionally and in a friendly manner to collaborate with 6 - 30 team members daily toefficiently meet deadlines and ensure 30,000 – 70,000 packages are shipped● Adapt quickly to various departments per shift and execute tasks accordingly with a high attention to detailincluding scanning, categorizing, and packaging items for customers

● Managed and organized 100+ guest reservations and cancellations; welcomed guests warmly and directed themto their table in professional manner● Served as the primary point of contact for concerned guests responding with patience● Processed transactions for customer orders using the POS cashier system ensuring accuracy● Trained and directed 7+ new hires in orientation tasks such as cash handling, proper customer service etiquette,and handling reservations and cancellations● Educated guests on menu products, answered questions and made recommendations ultimately playing key role in increasing sales

● Operated register, checking out over 60 guests and handling various payment types while following companypolicy and ensuring accuracy● Exercised effective customer service ensuring customers’ needs were met● Referred customers to different promotions and products increasing sales revenue