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Jamal Leveridge Email & Phone Number
Service Delivery Manager
at
Serco
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
West Bromwich, England, United Kingdom
Company size
Who is Jamal Leveridge? Overview
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Quick answer
Jamal Leveridge is listed as Service Delivery Manager at Serco, a with 31534 employees, based in West Bromwich, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jamal Leveridge.
Jamal Leveridge previously worked as IT Service Desk Team Leader at Poundland & Dealz and Service Desk Analyst at Poundland & Dealz. Jamal Leveridge holds Information Technology & Communication Degree, Information Technology from Birmingham City University.
Company email context
Email format at Serco
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Serco
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Profile bio
About Jamal Leveridge
I am a vibrant and sociable individual currently working at Poundland's Head Office. I started my career here as a 1st Line Support Analyst, working on the IT Service Desk. I have now recently advanced to the role of IT Service Desk Team Leader. My enthusiasm for new technology and commitment to fostering growth and development within my team are complimented by my bubbly personality and knack for lighting up the room.In my current role, I lead a team of skilled analysts, creating a collaborative and positive environment that encourages innovation and efficiency. I take great joy in building personal bonds with colleagues and stakeholders, ensuring that our interactions are not only productive but also enjoyable and personal.Key strengths include:• Leading and mentoring a team to achieve exceptional results• Building strong, personal connections with team members and colleagues• Driving continuous improvement initiatives to elevate overall performance
Current workplace
Jamal Leveridge's current company
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Serco
5 roles
Jamal Leveridge work experience
A career timeline built from the work history available for this profile.
It Service Desk Team Leader
Team Leader ( February 2024 – Present)•Promoted to Team Leader, overseeing a team of service desk analysts and ensuring high standards of technical support and customer service.•Fostered a collaborative and positive team environment, encouraging innovation and continuous improvement.•Managed workload distribution and prioritised support requests to meet service level agreements (SLAs) and business needs.•Coordinated with other departments and stakeholders to address complex IT issues and projects, ensuring seamless operations.•Monitored team performance through key metrics and provided regular feedback and coaching to drive personal and professional development.
Service Desk Analyst
Service Desk Analyst (November 2021 – February 2024)•Provided first-line technical support to end-users, resolving a wide range of IT issues efficiently and effectively.•Managed our ticketing system, ensuring all support requests were logged, tracked, and resolved in a timely manner.•Conducted troubleshooting for hardware, software, and network issues, contributing to a significant reduction in downtime.•Delivered excellent customer service, maintaining high levels of user satisfaction through clear communication and problem-solving skills.
Nov 2021 - Feb 2024
Housing Officer
• Managed a portfolio of properties, ensuring they were maintained and compliant with housing regulations.• Assisted tenants with various housing-related issues, providing support and resolving complaints efficiently.• Conducted regular inspections of properties to identify and address maintenance needs and safety concerns.• Coordinated with external contractors and internal teams to facilitate repairs and improvements.• Processed housing applications, ensuring eligibility criteria were met and applicants were fairly assessed.• Provided advice and information to tenants regarding their rights, responsibilities, and available services.
Mar 2021 - Nov 2021
Customer Service Assistant
• Provided exceptional customer service, assisting customers with product inquiries and ensuring a positive shopping experience.• Managed inventory, restocked shelves, and maintained store organisation to create an appealing and efficient shopping environment.• Collaborated with team members to achieve daily sales targets and improve overall store performance.• Participated in regular training sessions to stay updated on product knowledge, sales techniques, and customer service best practices.• Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction.
Aug 2018 - Jan 2021
Team & coworkers
Colleagues at Serco
Other employees you can reach at serco.com. View company contacts for 31534 employees →
LR
Luke Ruokaismaki
Colleague at SercoGreater Melbourne Area, Australia
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PJ
Paul James Fawcett
Colleague at SercoYork, England, United Kingdom
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VS
Victoria Shepherd
Colleague at SercoWorksop, England, United Kingdom
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CA
Christal Acrey
Colleague at SercoLawton, Oklahoma, United States
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MR
Michael Rawlinson
Colleague at SercoMelbourne, Victoria, Australia
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CW
Carlton Wood
Colleague at SercoRomford, England, United Kingdom
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DT
Drew Thompson
Colleague at SercoCrewe, England, United Kingdom
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SH
Shaun Horseman Mba Fda
Colleague at SercoGreater Perth Area, Australia
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ZT
Zoe Tran
Colleague at SercoUnited States
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CS
Christopher Simm
Colleague at SercoLincolnshire, England, United Kingdom
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Luke Ruokaismaki
Colleague at SercoGreater Melbourne Area, Australia
View →
PJ
Paul James Fawcett
Colleague at SercoYork, England, United Kingdom
View →
VS
Victoria Shepherd
Colleague at SercoWorksop, England, United Kingdom
View →
CA
Christal Acrey
Colleague at SercoLawton, Oklahoma, United States
View →
MR
Michael Rawlinson
Colleague at SercoMelbourne, Victoria, Australia
View →
CW
Carlton Wood
Colleague at SercoRomford, England, United Kingdom
View →
DT
Drew Thompson
Colleague at SercoCrewe, England, United Kingdom
View →
SH
Shaun Horseman Mba Fda
Colleague at SercoGreater Perth Area, Australia
View →
ZT
Zoe Tran
Colleague at SercoUnited States
View →
CS
Christopher Simm
Colleague at SercoLincolnshire, England, United Kingdom
View →
3 education records
Jamal Leveridge education
Information Technology & Communication Degree, Information Technology
Btec
Phoenix Collegiate Sixth Form
Gcses & Btecs
Phoenix Collegiate
FAQ
Frequently asked questions about Jamal Leveridge
Quick answers generated from the profile data available on this page.
What company does Jamal Leveridge work for?
Jamal Leveridge works for Serco.
What is Jamal Leveridge's role at Serco?
Jamal Leveridge is listed as Service Delivery Manager at Serco.
Where is Jamal Leveridge based?
Jamal Leveridge is based in West Bromwich, England, United Kingdom while working with Serco.
What companies has Jamal Leveridge worked for?
Jamal Leveridge has worked for Serco, Poundland & Dealz, Birmingham City Council, and Marks And Spencer.
Who are Jamal Leveridge's colleagues at Serco?
Jamal Leveridge's colleagues at Serco include Luke Ruokaismaki, Paul James Fawcett, Victoria Shepherd, Christal Acrey, and Michael Rawlinson.
How can I contact Jamal Leveridge?
You can use AeroLeads to view verified contact signals for Jamal Leveridge at Serco, including work email, phone, and LinkedIn data when available.
What schools did Jamal Leveridge attend?
Jamal Leveridge holds Information Technology & Communication Degree, Information Technology from Birmingham City University.
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