Business Analyst:1. Responsible to identify prospects – Through media, referrals, cold calls, industry events amongst others2. Prepare and deliver presentation for new business3. Provide accurate, complete and comprehensive responses to bid and sales leads.4. Preparing estimates and quotations for prospects.5. Assist in client acquisition - Drive deals to closure6. Identify new industries/ verticals to grow the business7.Identify, establish and maintain a network of contacts, providing support and ensuring relationships aremanaged professionally in order to develop profitable and growing business8.Work closely with colleagues in operations & technology, so as to provide commercial input to businessdecisions ensuring that business development strategies have a sound commercial basis9.Develop and deliver business development strategies for existing portfolio and new services offerings10.Maintain a detailed knowledge of market and competitive position

• Responsible for addressing customer communication (like resolving queries related to taxation to New & Existing customers;• Answering certain simple queries that client’s may want us to respond while deciding to choose AO Tax as service provider;• Tracking documents flow;• Following up on receivables and client confirmations;• Directing all process communication to the concerned process team TA/STA and finally ensuring timely service to each customer..• Handle Customer Clarifications/Primary Escalations and obtain Client Confirmation for timely and accurately filing their tax returns.

Process Associate for KAARYA B.P.O. Pvt. Ltd. in OutboundSales Process of BELL CANADA Responsibilities included taking calls from CANADA customers who are interestedfor satellite TV connection and verifying all information of the customer.

Responsibilities included show room sales.Handling of customers visiting in showroom.Understanding customers needs and interest in buying a car.Giving customer Demo for different types of cars.Maintain records of call backs of interested customers.Doing necessary documentary work required for delivery of car.Delivering cars to customers.