Canadian fast food Restaurant (Poutine,Burger,Crispy chicken)

• Definition of yearly and monthly targets, KPIs settings, achievement and sales follow ups tactics.• Strategic coordination of processes and market positioning. • Monthly and yearly sales budgeting ( retail actions, demo program, etc ).• Coaching, qualification and motivation of team members and business related personnel.• Monthly planning, reporting to General Manager by volume, model, and pricing target.• Lead and implemented strategy for new improved customer finance solutions.• Market analysis, follow up and solution finding of lost deals and complaints cases.• Lead sales team growth initiatives and hiring requirements.• Lead fleet business strategy and implementation plan.• Ongoing industry trend and market analysis for action planning and target achievement.• Execution of marketing plans with marketing lead to support sales and share growth objective.• Team and product training lead and reward program lead for best performing employees.• Lead market specific product requirement and technical homologation.• Drive and follow up on vehicle payment and bank processes.• Set team customer satisfaction metrics objectives and performance evaluation.• Lead and improve internal F&I solutions and processes.• Lead major government tenders and fleet account.• Lead and coordinate vehicle ordering with OEM and vehicle supply process with OEM sales team.• Lead and coordinate logistics with internal team and OEM.• Lead and supervise PDI process.• Lead new business leasing prospects and identify major opportunities for business growth.• Senior Management reporting (General Manager and Managing Director).

• Effectively set targets and coach Sales Executives by conducting daily, weekly, and monthly meeting to motive and drive completion of monthly targets and gross margin.• Set internal sales process, F&I, system methodology for Sales Executives for business alignment and optimization.• Coach, develop, and manage Sales Executives performance and growth through HR tools, trainings, and reward programs.• Set daily, weekly, and monthly CRM targets (leads and customer enquiries).• Conduct daily and weekly forecasting of unit volume and F&I performance to achieve weekly and monthly branch forecasted metrics, performance, and management reporting.• Achieve monthly Sales and F&I targets.• Tackle and lead customer complaints and claims to ensure full customer satisfaction and ongoing business improvement and optimization.• Ability to drive and influence process improvement, new ideas generation to enhance business environment and team performance.• Strong interpersonal and presentation skills.• Lead implementation of in-showroom POS and marketing collaterals.• Lead test drive and demo program.• Supervise CRM lead generation and enquiries management amongst Sales Executives.• Lead training actions and Sales Executives performance program improvement actions.• Weekly and monthly reporting to sales manager and senior management.

• Build strong relationships with existing customers and prospects to achieve business objective.• Support showroom manager in achieving set monthly and yearly sales targets.• Support showroom manager with business development activities through fleet and retail conquest prospect strategy.• Ensure customers queries completion, customer service satisfaction and complaints processing.• Monitor and report in market trends and competition activities.• Responsible for daily, weekly and monthly sales reporting coordination with showroom manager• Liaise with involved external and internal parties to support management with day to day running activities and identify business growth opportunities.• Support showroom manger in recommending innovative solutions for customers’ satisfaction improvement. • Manage all aspects of sales transaction logistics and processes to ensure full customer satisfaction at the pre-sale, transaction, and post-sale phases.• Support showroom manager with day to day running activities to ensure business objectives are met. • Come up with innovative ideas to enhance overall customer satisfaction and contribute to achieve businesses profitability.• Ensure sales targets are achieved. • Booking and conducting product demos.• Multitask and various work capabilities. • Support showroom manager in implementation of “in showroom” marketing activities.• Attend various training programs.

• Support the manager with day to day “in showroom” running activities and processes.• Identify new business growth opportunities and action plan for prospects approach. • Supervise the team to ensure targets are met or exceeded and assist with any training or employee professional development required.• Motivate, advices, oversees, and assist a team of sales representatives. • Preparing sales material and create innovative ideas to amplify business reach and increase profitability. • Exceed sales targets on annual basis.• Build strong relationships with customers resulting in repeat business.• Manage both customers and employees’ enquiries and complaints resulting in solution finding according to business ethics and requirements. • Monitor and manage staff performance.• Set, check and monitor products display.• Manage deliveries and customer related follows up. • Liaise with all involved parties to ensure smooth and satisfactory business transaction.• Assist junior personnel through training and professional development process.• Competitive monitoring and action planning.