Jamal Nasir Email and Phone Number

• Provide leadership and direction to the team in achieving department’s goals and objectives• Prepare IT policies and lead transformation of process & practices • Formulation of the IT functional strategy by providing inputs from an IT Infrastructure perspective, and ensure IT Infrastructure requirements are incorporated into the functional strategy. • Manage IT operations including administration, ERP project planning & implementation, network support as well as the day-to-day staff management. • Review the budget requirements of the IT Infrastructure, and participate in the development of departmental budget• Oversee the implementation and testing of disaster recovery plans in line with business continuity requirements, also to review and guided implementation of backup strategy to ensure data safety. • Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher-level roles. • Prepare performance evaluation and appraisal reports of direct reports to assess IT team’s productivity and progress, and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices.

• Expertise in selection, Analyzing, Budgeting, Implementation, Administration, Support and Training of Retail & Hospitality based ERP projects• Microsoft Dynamics AX & CRM 2016 Business & functional support. Servers & Client installation.• Microsoft AX Financials, Budgeting, Fixed Assets, Cash & Bank, Retail Modules, POS setup & users support. • Installation and Administration of Microsoft SQL Server, Windows Server 2012.• Good Understanding and knowledge of Licensing, structure and architecture of Microsoft Dynamics AX, CRM, SharePoint and Bi Solutions. (Databases / ETL / Reporting / Dash board).• Able to formulate and define the technical scope and objectives of Microsoft CRM, SharePoint and Enterprise BI projects.• Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / Users needs while protecting the Group assets. • Guide, optimize, select appropriate hardware for operations and delivery of information needed.• MIS report writing in MS Access, Business management tools including MS Project, Visio, Business Analysis and Presentations• Merchandise Planning & buying forecasting, Business Analysis and OTB Reporting.• Expertise in Loyalty programs, Customers Count Technology, international Barcode topologies and Hand Held devices.• Store Pre & Post opening activities, including Security System, CCTV Network, and Audio Video Setup.