Jamal Sagun Email and Phone Number

Sales marketer and lead generation

Critical investigation skills for detection of fraudulent account activityTrained in social engineering tactics and procedures to combat potential fraudAnalytical review and forensic accounting of transactions in accountsProvided in depth accounting of customer accountsAnalyzed issues pertaining to problems with components or servicesProvide email/chat and remote diagnostic technical support of hardware systems, sub-systems and/orapplications for customers.Critical thinking skills and key attention to detailProviding timely and accurate customer feedbackProviding support in the form of procedural documentationManaging multiple cases at one time

Expert usage in ZOHO CRM environmentDelivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donorsExplaining products and product pricesObtaining customer information such as name and address for shipping products or delivering servicesAnswering customer information about productsKeeping track of customers that have been contacted and those who do not want to be contacted in the futureFollowing up on previous customers for potential salesMaintaining records of customer contacts

Develop illustrations, logos and other designs using software or by handCreation of listing images for product mockups and lifestyle usageFamiliarity with design software and technologies (such as Illustrator, Photoshop)Conceptualize visuals based on requirementsEnsure final graphics and layouts are visually appealing and on-brand

At Sutherland Global as an AT&T client consultant my job responsibilities were:Provide and render technical assistance to customer accounts and logins using various methods and tools. Assist in troubleshooting issues concerning customers products and services and provide advanced solutions in quickly resolving customer issues and problems. Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasExcellent customer service skills and positive attitude as demonstrated by receiving Top 2 Consultant award in 2019.

Assisted my Health Care Professional in the day to day operations of her business management and clientele. The employment responsibilities I was tasked with but not limited to are: Tax preparation and submissions - accounting my client's monetary expenditure and income generation.Client management of resources - includes inventory management of resources and work related usage of company property, i.e. fuel consumption and medical device usages.Data entry and schedule manager - spreadsheet based data entry of daily activities.Clerical assistant - Typist and notation assistant.Clientele liaison and public relations - intermediary contact for my employer's clients via communication using e-mail or phone contact.