Oversees the day-to-day operations of a retail store. Hiring and training staff, managing inventory, setting sales goals, Ensuring customer satisfaction. Develop and implement sales strategies.

Responsible for leading my team to achieve results and provide a positive experience for customers and employees. Communicate expectations, manage performance, provide feedback, and support career development. Identify and solve problems, improve processes, and maintain a safe and clean store environment.

Assist sales teams in achieving their objectives and providing operational, administrative, and technical support to small businesses and educating customers. Responsible for managing customer accounts, analyzing sales performance, generating reports, providing technical assistance such as resolving software issues and offering training on new products and services.During these 5 years with Microsoft, I have worked in the following positions:- Business Sales & Support Specialist - Oct 2021 – Present- Business Order Analyst - Apr 2021 – Oct 2021- Web Sales & Support Lead - Jul 2020 – Apr 2021- Visual Manager - Apr 2018 - Jul 2020

Oversee store operational activities, pricing, signage, area recovery, freight flow, day/night stocking, inventory, assembly, product fulfillment delivery, cashiers, and facility service. Full leadership over the store. Building teams, recruiting, hiring, training, mentoring, and coaching a professional and talented team to insure a culture of efficiency and commitment to the customer experience.

Supervise daily operations and maintain revenue, Oversee the daily operations of all consumables, fresh and online grocery. Oversee the hiring and training, Follow up on customer comments and complaints. Assist in driving sales and profit in all areas of the store. Ensure compliance with all company policies and procedures. Monitor and comply with state food safety guidelines and FDA guidelines. Prepare and Execute monthly Fresh Inventory, including validating and submitting results.

Provide World Class Customer Service every day. Managing store and establishing priorities for associates. Work with direct reports and other management to ensure the implementation of corporate merchandising, operations, and human resources programs and activities. Control the store PNL and reduce expenses when possible.

Help Assess client's skills and interests to determine suitable job opportunities. Provide job search and job readiness training, such as resume writing and interview skills. Building relationships with local employers and community resources to identify job openings and potential job placements. Assisting clients in preparing job applications and follow-up correspondence.

Manage large consumable department. Responsible on conduct daily inventory, merchandising, ensuring shelf availability, price integrity, customer service, sales, set planograms and placing orders. Conduct first stage interviews and train new hire associate.

Management of DRC Community Center, providing assistants to the refugees to establish skills in the following: English language, French language, Arabic Language, Computer, Sewing, Hairdressing, Handicraft, Arts, After School Programs, Learning difficulties, Music, Sports, Cooking, legal and social counseling.

Supervise site operation, receive and dispatch materials and prepare all necessary documentation, daily, weekly and monthly reports, payrolls, prepare bill of quantities. Set up estimates, budgets and the construction timetable for the client and develop the construction strategy. Ensures the construction project complies with all building codes and any other legal or regulatory requirements.

Managing & Supervising construction work, Responsible of more than 60 labors and heavy-duty equipment, doing daily, weekly and monthly report, preparing bill of quantities and follow daily work implementation.