Jamal Warideh Email & Phone Number

Sydney, New South Wales, Australia

More than just a luxury concierge service, we have built a 360-degree lifestyle offering curated by the needs and wants of our members. In addition to providing bespoke access and day-to-day assistance, we have teams in place to manage everything from Travel to Properties to Art to Weddings to Wine. These in-house experts help take care of every aspect of our members’ lives, ensuring their experiencing the absolute best the world has to offer.Whether for business or leisure, TBG's… Show more More than just a luxury concierge service, we have built a 360-degree lifestyle offering curated by the needs and wants of our members. In addition to providing bespoke access and day-to-day assistance, we have teams in place to manage everything from Travel to Properties to Art to Weddings to Wine. These in-house experts help take care of every aspect of our members’ lives, ensuring their experiencing the absolute best the world has to offer.Whether for business or leisure, TBG's luxury concierge service can offer you a complete VIP lifestyle – our personal service, global contacts, insider knowledge, access and expertise will take care of it all. Show less

Sydney, New South Wales, Australia

Working directly with a network of professionals within the finance and real estate sectors, consulting to a number of Australia's most renowned Buyers Agents, my role as Investment Consultant is to educate and empower everyday Australians with the tools and resources and knowledge on how to build passive income through a successful self-sustaining property portfolio.

Sydney, New South Wales, Australia

Reporting to the Team Manager and NSW Sales Manager, my duties included:Managing a portfolio of existing clients by maintaining a business relationship with News Corp, having the prime KPI being an increase in their monthly and quarterly expenditures on advertising space, through a number of print and digital advertising platforms. My prime accomplishment in this role saw me breaking the record for the largest B2B print advertising campaign sold to a single client in the history of… Show more Reporting to the Team Manager and NSW Sales Manager, my duties included:Managing a portfolio of existing clients by maintaining a business relationship with News Corp, having the prime KPI being an increase in their monthly and quarterly expenditures on advertising space, through a number of print and digital advertising platforms. My prime accomplishment in this role saw me breaking the record for the largest B2B print advertising campaign sold to a single client in the history of that role within the company.The platforms included:- State and national mastheads (The Daily Telegraph, The Sunday Telegraph, The Australian)- Local papers (News Local papers)- Digital products across News Corp digital network (News.com.au, Taste.com.au etc)- Working in an outbound-based environment across multiple CRM systems including SalesForce, CyberSell, and Adpoint, to acquire new business through seasonal campaigns, giving business owners the opportunity to communicate to their target audiences by conducting a fact-find on each call and catering an advertising campaign that will allow them to take advantage of that particular market- Liaising with internal stakeholders including Page Layouts and the Graphic Design team to ensure that the clients’ artworks are up to their standards before running for print- As a senior member of the team, my duties also included training and ongoing coaching of new team-members once they hit the floor- Monitoring emails ensuring a 24 hour response is maintained- Work with team members to ensure a 0% call-drop on inbound queues,- Monitoring my “after-call workflow” or “average handle time” (AHT)Occupancy to ensure that I am keeping myself busy by maintaining a high average call time (ACT) Show less

Sydney, New South Wales, Australia

Reporting to the team manager and occasionally to the project manager, working predominantly via email and off an automatic dialler and occasional manual outbound, my duties included:- responding to member enquiries regarding their accounts and administrating any required updates- working on retaining members as customers of the business when requesting to cancel their memberships by providing the utmost in exceptional customer service and talking them through different options to best… Show more Reporting to the team manager and occasionally to the project manager, working predominantly via email and off an automatic dialler and occasional manual outbound, my duties included:- responding to member enquiries regarding their accounts and administrating any required updates- working on retaining members as customers of the business when requesting to cancel their memberships by providing the utmost in exceptional customer service and talking them through different options to best suit their needs in order to encourage them to continue their training- responding to member complaints and working towards a first call resolution or transferring to the escalation department if required- processing and administrating refunds, payments, and credits onto memberships,- liaising with the accounts department in regards to any arrears or debts that may be owing on memberships- liaising with club staff and club managers in any club related enquiries and complaints- working within a team orientated environment to achieve team as well as individual KPIs. Show less

Sydney, New South Wales, Australia

Reporting to the campaign team leader, my duties as the Customer Relations Manager included;- work in a team orientated environment off an automated outbound system, selling American Express Credit Cards and Charge Cards to Australian businesses nationwide in a fast-paced high volume call centre and KPI driven sales environment,- move in and out from an outbound role to an inbound moderate-paced medium call volume role, depending on the call load, to provide the… Show more Reporting to the campaign team leader, my duties as the Customer Relations Manager included;- work in a team orientated environment off an automated outbound system, selling American Express Credit Cards and Charge Cards to Australian businesses nationwide in a fast-paced high volume call centre and KPI driven sales environment,- move in and out from an outbound role to an inbound moderate-paced medium call volume role, depending on the call load, to provide the highest standards of customer service and client services on potential and existing accounts via email as well as telephone and occasionally by fax Show less

Sydney, New South Wales, Australia

Reporting directly to the State Sales Manager, after being awarded the promotion from sales representative to sales team manager I was required to lead my team of twelve representatives out on field to residential areas of metropolitan and rural NSW as well as metropolitan and rural Queensland to sell energy products door to door. My duties included: - conducting daily and weekly meetings with my team to brief them on the day’s and… Show more Reporting directly to the State Sales Manager, after being awarded the promotion from sales representative to sales team manager I was required to lead my team of twelve representatives out on field to residential areas of metropolitan and rural NSW as well as metropolitan and rural Queensland to sell energy products door to door. My duties included: - conducting daily and weekly meetings with my team to brief them on the day’s and week’s KPI’s and objectives,- constantly motivate and train new and existing representatives on product knowledge as well as pitch exercises- ensuring that the team is equipped with stationary and contract form pads to prepare for the day ahead- constructing site maps of the designated work areas for each team member- drop the team off on their assigned maps for their daily responsibilities- call each representative on an hourly basis to motivate or train and coach where required, while also selling door to door myself to contribute to the team target and “lead from the front”- collect and proof-read all sales contracts daily and weekly for any errors that need correcting before submitting for administration Show less