Jamal Yahya Email & Phone Number

Dubai, AE

Riyadh, Saudi Arabia

• ASAS CAPITAL, RIYADH, KSA, OCTOBER 2024 TO PRESENTCorporate Advisor
• Guide corporate clients through complex financial planning processes, providing strategic insights and solutions to enhance their investment portfolios and align financial objectives with market opportunities and risks.
• Conduct in-depth risk analyses to align investment strategies with regulatory standards and client risk tolerance, ensuring all advised actions comply with CMA regulations and mitigate potential liabilities.
• Develop and maintained strong relationships with clients by delivering tailored advice, fostering trust, and implementing personalized strategies to increase client satisfaction and retention.
• Leverage extensive industry research and market analysis to identify growth opportunities, enabling clients to maximize returns while strategically navigating financial challenges and shifting economic conditions.

Dubai, United Arab Emirates

• Administer all aspects of a robust client portfolio with accountability for delivering expert insights and tailored investment solutions to ensure clients consistently achieve their financial objectives.
• Cultivate and foster strong client relationships by providing superior service and experience with a focus on increasing client retention.
• Utilize analytical methods and market research to garner and present actionable insights that drive successful investment strategies.
• Conduct extensive review and analysis of macroeconomic factors and market trends in order to properly assess portfolio performance and identify and recommend opportunities for maximizing growth and preservation.
• Ascertain critical risks in investment strategy, determine the client’s risk appetite, and adjust financial plans accordingly.

Vancouver, British Columbia, Canada

• Spearheaded a broad range of daily operations within the Vancouver International Airport, including coding IATA delays, managing aircraft changes, overseeing terminal employees, and ensuring OTP/SOP compliance.
• Carried out the alignment of objectives with internal and external stakeholders in regard to operational projects and initiatives.
• Reviewed, evaluated, and streamlined current procedures, resulting in an increase in the efficiency and safety of aircraft departures and arrivals.
• Demonstrated expertise in quickly making time sensitive decisions and serving as a point of contact in a high-stress environment.
• Prepared and delivered comprehensive safety reports consisting of environmental spills, workplace injuries, and equipment damage, and implemented measures to reduce occurrences.
• Conducted continuous monitoring of phone lines, radio frequencies, and air-to-ground communications in order to remain reachable at all times for emergency situations.

Vancouver, British Columbia, Canada

• Provided mentorship and tactical leadership to 300 cross-functional team members while fostering a culture of collaboration and continuous improvement to achieve stated goals.
• Employed control and authorization over store operations while safeguarding compliance with company policies and industry standards in a fast-paced, dynamic environment.
• Owned all facets of P&L management, guided merchandising initiatives for multiple departments, and offered customer engagement and sales training to staff.
• Facilitated professional development opportunities for employees as a means to drive team engagement, sales performance, and overall net operating profit.
• Ensured customers received superior service by investigating and promptly resolving customer issues or concerns, thus increasing satisfaction.

Ottawa, Ontario, Canada

• Directed all activities within the backroom regarding distribution, receiving, and the movement of merchandise through to the sales floor.
• Developed detailed plans for optimizing backroom operations based on workload volume and required functions and addressed any questions or concerns regarding workflow.
• Coached and supported 50 team members while maintaining adherence to safety protocols and creating a well-organized space to improve efficiencies.

Ottawa, Ontario, Canada

• Tracked and verified that requirements governed by both regulatory and standard operating practice guidelines were met and that industry best practices were followed.
• Coordinated, executed, and delivered the results of various audits and followed up to confirm any findings were corrected.
• Reviewed Associate and Customer Claims records to identify trends and any causes for concern as well as conducted safety walks and instilled safe work habits to new associates during onboarding.
• Studied and analyzed reports of inspections and audits regarding loss, usage, process validation, licenses, and safety requirements.

Ottawa, Ontario, Canada

• Supervised 66 cashiers and front-end employees responsible for over $219,178 transactions daily while overseeing cash controls, checkout lane operations, staffing, and inventory.
• Presented creative solutions to customer concerns and complaints to maintain a high level of customer loyalty.