Jamal A Hamdan Email and Phone Number
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Jamal A Hamdan personal email
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A University of Texas Health Science Center at Houston graduate with a graduate certificate in Biomedical Informatics. With 20 years of information technology combined at at&t and IBM service delivery, and continues with DXC Technology. Possess diversified project management skills with a strong financial, marketing, and engineering background. Seeking opportunities in biomedical informatics / Healthcare Information Technology.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 83579
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Analyst Ii Infrastructure ServicesDxc Technology Oct 2020 - PresentTexas, United States
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Ascociate Field TechnicianDxc Technology Oct 2020 - PresentHouston, TexasJoined DXC Technology as an Associate Field Technician supporting Hewlett Packard Enterprise in Houston.
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Census Field SupervisorU.S. Census Bureau Jul 2020 - Oct 2020Houston, Texas, United StatesThe Census serves as the leading source of quality data about the Nation’s people and economy. I led a team of 34 enumerators to collect data and through personal and telephone interviews. -
Technology Deskside SupportDxc Technology Mar 2020 - Jun 2020Houston, Texas, United StatesOn contract with DXC Technology supporting the telecommunications giant at&t as an On-site desktop support technologist. Coordinate, oversee, and/or conduct install, move, add, and change (ICMS) activities based on complex activities including integrated equipment and systems.
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Founder And PresidentCustomized Solutions For Special Needs, Inc. Jun 2015 - Aug 2017Houston, Texas AreaIn June of 2015, I incorporated business in the State of Texas franchised with HandyPro International in MI. Operated as “HandyPro of Southwest Houston” in Harris County, HandyPro provided custom home transformation services for people aging in place who need to modify their homes for greater mobility, accessibility, and safety.
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Team Lead Deskside @ Friedkin Companies, Inc.Ibm Global Services Jun 2014 - Mar 2015Houston, TexasLed a team of computer technicians to provide information technology functions in automotive and adventure travel industries, supporting 1,500 end users.• Directed the team’s efforts in providing IT services in a client, multi-vendor, complex business environments. Achieved a record 98.8% client satisfaction service delivery in customers’ surveys.• Applied remote deskside support tools to decrease Mean Time to Repair (MTTR) by 32.4%.• Exceeded the Service Level Agreement (SLA) goal of 85% by maintaining a 96% score. -
Systems Support Representative / At&TIbm Global Services Dec 2005 - Jun 2014Houston, TexasManaged, implemented, and controlled 47 IT projects for at&t stakeholders. Participated in the System Development Life Cycle (SDLC) for multiple business initiatives conducting system planning, analyses, design, and implementation. Most project management projects from inception, project charter, planning, and implementation until closing, were delivered on time, within budget, and quality. The target area of projects included five large call centers in the Houston metro area with approximate 2,150 representatives.• Developed road maps, plans, schedules, and work breakdown structures. Assessed and managed risk within and across multiple projects through analyzing finances, workflow, business requirements, operational standings, and future predictions.• Participated in developing remote troubleshooting tools to desktop support time by 19%.• Simplified the install, move, add, and change (IMAC) of workstations projects by automating repetitive activities reducing the Time-To-Complete by 21%.• Maintained high customer satisfaction (98.5% - 100%) as measured by clients’ survey metrics.
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Senior Communications SpecialistAt&T Jul 1998 - Nov 2005Houston, TexasProvided server support, systems administration, and third-tier support to AT&T clients. Maintained operating systems updates, anti-spyware protection, and security patches upgrades to server farms and workstations. Generated technical documentation with IT, project staff, to ensure data and system integrity, smooth workflow, and critical path to implement and monitor IT solutions. Maintained network shares and employees’ data through scheduled backup jobs to Storage Area Network (SAN) servers.
Jamal A Hamdan Education Details
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Biomedical Informatics -
University Of PhoenixMarketing -
Lebanese American UniversityManagement
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King Fahd University Of Petroleum & MineralsElectrical Engineering
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Business Administration
Frequently Asked Questions about Jamal A Hamdan
What company does Jamal A Hamdan work for?
Jamal A Hamdan works for Dxc Technology
What is Jamal A Hamdan's role at the current company?
Jamal A Hamdan's current role is Analyst II Infrastructure Services.
What is Jamal A Hamdan's email address?
Jamal A Hamdan's email address is ja****@****ell.net
What is Jamal A Hamdan's direct phone number?
Jamal A Hamdan's direct phone number is +150184*****
What schools did Jamal A Hamdan attend?
Jamal A Hamdan attended The University Of Texas Health Science Center At Houston (Uthealth), University Of Phoenix, Lebanese American University, King Fahd University Of Petroleum & Minerals, Lebanese American University.
Who are Jamal A Hamdan's colleagues?
Jamal A Hamdan's colleagues are Todd Delery, Sonu Tyagi, James Littlehales, Rajesh J, Mohammed Suhebulla, Rekha D N, Gavin Meikle.
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