Jamal Atfeh Email & Phone Number

Damascus, Syria

• Successfully manage the deployment of a company-wide virtual system with 4G connectivity for 25 locations, reducing costs by over 50%.• Spearhead the supervision of the IT department while concurrently managing strategic relationships with external vendors; implemented cost-saving initiatives that reduced IT infrastructure expenses by 25% and negotiated favorable vendor contracts, resulting in a cost savings of $150k annually.• Analyze and forecast financial budgets to ensure 100% of technical projects were delivered on time and on budget.• Implement a comprehensive disaster recovery plan, ensuring the safety of vital data and systems.• Systematize training materials, reducing company-wide onboarding time for new tools by 25%.• Introduce marketing and sales strategies, which produced higher profits in annual revenue.

Damascus, Syria

• Spearheaded program to improve business applications and business technology processes company-wide through rigorous data collection and analysis, improving efficiency by 40% ·• Forecasted budgets and provided information on ROIs, delivering all technical projects on time and on budget ·• Ensured documentation of business applications and APIs that reduced tool onboarding time by 32% ·• Supervised IT while simultaneously managing relationships with external vendors ·• Directed technical projects in alignment with organizational goals to drive high profits in annual revenue• Utilized technical skills to support, build, and implement technology solutions by improving operational efficiency.

Damascus

•• Examined IT strategies with businesses to identify and analyze core business processes and workflows by 70%.• Performed technical upgrades, improvements, and enhancements assisting businesses in technology planning aligned with growth projections by 25%. • Contributed to project estimates and budgets based on assessment of client needs, slashed cost savings by 50%. • Developed, reviewed, and Administered 100% US Gulf Food Pavilion website in Dubai, UAE.

Dubai, United Arab Emirates

• Operated with development team to resolve bug fixes for implementation of new ERP system.• Provided technical support for databases including configuration management, account management, and backup/recovery.• Performed administration activities for IT infrastructure such as setting user accounts, roles, access, and privileges.• Recommended a high-level customer service in reducing complaints gathered through ticketing system, through training and advise in timely manner.

Damascus, Syria

• Managed systems and infrastructures by defining software and hardware requirements and planning storage capacity.• Planned and implemented security measures to safeguard vital business data.• Administered, supported and monitored databases by resolving database issues and maintaining servers.• Documented and maintained technical specifications for database intentions and requirements.• Successfully deployed HP Itanium Servers, Oracle 10g under Red Hat Linux, Networking, Online UPS, Racks, etc. for Electronic Library.

Eupen, Belgium

• Administered Oracle production and standby databases IBM RS-6000 AIX with maximum performance and efficiency.• Planned automated strategies for data protection, and disaster recovery.• Enhanced availability of infrastructure through enterprise widely planning through efficient implementation and comprehensive support.Key Achievement:• Achieved management satisfaction for increased orders by 50% from US customer for administering systems.

Dubai - Uae

• Administered high quality customer service to in-house staff and satisfied concerns.• Comprehensively maintained stability of essential data backups.• Designed and administered, and updated company website.• Secured integrity of data within network systems.• Followed existent IT policies and guidelines company wide, resulting fewer incident reports.Key Achievement:• Successfully received honor award from Department of State for outstanding performance.