Customer Care Coordinator/Assistant to the CEO at Perform AustraliaMy role handles most of the administration side of the company, and here are my responsibilities:- Handling customer queries over the phone, email and social media- Setting up enrolment from our system and processing the enrolment for private classes (actor's coaching, singing lesson), after-school drama classes, holiday programs and children's musical theatre classes- Schedules meet and greet, audition and… Show more Customer Care Coordinator/Assistant to the CEO at Perform AustraliaMy role handles most of the administration side of the company, and here are my responsibilities:- Handling customer queries over the phone, email and social media- Setting up enrolment from our system and processing the enrolment for private classes (actor's coaching, singing lesson), after-school drama classes, holiday programs and children's musical theatre classes- Schedules meet and greet, audition and interview for our Thrive Program (Year 7-10), Young Professional (Year 11-12), Certificate IV course, and Advanced Diploma applicants-Setting up a schedule for end-of-term and end-of-year interviews of Certificate IV and Advanced Diploma Students- Reconciling payments, generating and sending invoices via Xero- Processing payments over the phone, sending a reminder for overdue invoices, and referring non-payers to a debt collector- Handling re-enrollments and monitoring children's ages to notify parents if their children are eligible to move up to the next level or age group- Securing venue booking for all of our classes across Australia- Sending all communications, welcome emails, notices and changes- Handling and setting up staff access to all company systems Show less

I help Education and Training, Professional Consulting, and Cleaning Services by providing freelance bookkeeping solutions tailored to your specific needs. My expertise ensures your financial records are in order, allowing you to focus on what you do best.

Camp Australia - Muti-trained StaffCustomer Care - Assisted parents in processing bookings for before-school, after-school, and vacation care- Helped customers with billing, payments concerns and government entitlementsRecruitment Team- Conducted initial and final interviews- Background checks with the applicant's listed referee- Issuing job offersStaffing Team- Assist educators with their roster- Calling a pool of staff in case one location is… Show more Camp Australia - Muti-trained StaffCustomer Care - Assisted parents in processing bookings for before-school, after-school, and vacation care- Helped customers with billing, payments concerns and government entitlementsRecruitment Team- Conducted initial and final interviews- Background checks with the applicant's listed referee- Issuing job offersStaffing Team- Assist educators with their roster- Calling a pool of staff in case one location is understaffedMarketing Team- Helped in formatting marketing documents, managing spreadsheets, reporting daily productivity and image sourcing Show less

I worked as a billing and sales representative for AT&T. Assisted customers with issues with their bills, registration, upgrading and downgrading their plans, and ordering new wireless phones. We also assist customers of Direct TV, which is tied up with AT&T Wireless.

I worked for one of the largest financial institutions in the United States as a Phone Banker, assisting customers with their daily banking inquiries and transaction disputes, checking the status of deposits, replacing debit cards and helping them with online banking.

I was promoted from Customer Service to Technical Support from the same account, a prepaid telecommunications company in the United States. My role is to help customers with advanced troubleshooting of their phones, submitting tickets for unknown network issues, and requesting replacement phones.

I worked as a Customer Service Representative for one of the biggest prepaid telecommunications companies in the United States. Assisting customers with reloading their minutes, disputes with their bills, and troubleshooting their mobile phones.