• Expertly managed a portfolio of over 30 accounts throughout Canada and the United States.• Utilized a variety of communication methods including phone, email, and in-person interactions to understand customer needs and require- ments.• Collected necessary information from clients to proceed with design projects, and relayed this information to the design team or manager.

- Managed over 30 accounts accross Canada and the United States. - Communicated with consumers over the phone, by email or in person to determine their needs- Gathered necessary information from clients to proceed to design when applicable and relaying them to the design team (or manager)- Shared design expertise and provide suggestions that fit the customers’ lifestyle- Developed and managed relationships with dealers, designers, developers, etc. - Inspired customers by walking them through the website and providing them materials to assist in visualizing their project

• Assisted companies in designing and creating a logo aligned with their business purpose.• Designed websites and marketing material for local businesses.• Supported clients in transforming 2D plans into 3D Animated videos for marketing and visualizationpurposes.• Pursued new clients and developed business via cold calling, word of mouth, reach out programs.• Clients include Quebec exchange, VisioMedia, Bioexpert, Real Estate agents, Concordia faculty of engineering, others.

• Handled all client inquires and disputes related to Telus home service phone, internet, cable, alarm. (Inbound/outbound) including activations, service, billing, and equipment inquiries.• Strategized call flow to arrive at the best solution for both the client and the company.• Analyzed Customer information, current needs and forecasted needs and provided recommendations on possible improvements and/or additions to their existing products and services – (upselling). • Attained Sales Team Lead by exceeding sales targets• Promoted brand and technology for competitive advantage.• Assisted in building internal company websites, power point presentations, internal communications, created logos for internal teams and various team awards• Conducted team sales training and coaching to grow team engage- ment and how to increase potential sales opportunities on each call. • Tested and provided feedback of Salesforce implementation rollout to Sales team. Used Salesforce to handle, manage, and update customer accounts as well as to communicate with customers.

• Created high resolution vector files using adobe illustrator. ie: business cards, menus, logos, icons, and posters for Le dominant. • Assisted in the creating of an array of marketing material for website design. • Offered 3D Rendering services for clients.• Provided client with various software training programs.• Offered clients marketing material design creations (ex: brochure, logo, business cards).

• Preliminary design for lab space management• 2D and 3D design for interior space• Created 3d animation to represent the lab conditions• Met with client on weekly bases to analyze results

• Managed a project to plot a land use survey map of Toronto.• Lead a team to meet deadlines and achieve the required goal.• Met critical deadlines and maintained quality standards.