• Spearheaded and managed overall company operations, ensuring seamless execution of business strategies and adherence to established protocols. • Developed comprehensive business and operational protocols, optimizing efficiency and standardizing processes across the organization. • Implemented project management methodologies, coordinating project timelines, resources, and deliverables to achieve project objectives. • Streamlined shipping and receiving logistics, improving accuracy and timeliness while minimizing costs. • Demonstrated proficiency in invoice creation, management, and reconciliation, ensuring accuracy and timely payment processing. • Performed various administrative duties, effectively managing calendars, scheduling meetings, and coordinating travel arrangements. • Provided invaluable support to Chief Regulatory Officers (CROs) and sponsors for clinical trials, facilitating smooth trial operations and compliance. • Employed advanced spreadsheet techniques, including pivot tables and v lookups, to create spend down and line item reviews for budgeting purposes.

• Verified and maintained accurate sales order data in Axon’s Salesforce and ERP systems, ensuring precise pricing and product offerings for enhanced customer satisfaction. • Engaged with sales, operations, and finance team members on a daily basis, fostering effective collaboration and communication to streamline processes and meet organizational goals. • Delivered exceptional customer service to both internal and external customers, promptly addressing inquiries and resolving issues to ensure high customer satisfaction. • Demonstrated flexibility by willingly working overtime during peak seasons, including Saturdays, to meet increased demand and uphold a 24-hour turnaround time. • Identified and escalated issues to the team manager as appropriate, ensuring prompt resolution and proactive problem solving. • Managed and resolved on hold orders, ensuring timely and efficient order processing. • Provided backup support to team members during their absence, maintaining continuity and ensuring smooth operations. • Undertook additional duties as assigned, including the management of international sales orders and participation in various projects to contribute to overall team success.

• Oversaw daily customer service operations, leading a team of nine direct reports responsible for customer service and accounts receivable, ensuring exceptional service delivery and client satisfaction. • Managed key accounts generating two million dollars in revenue, nurturing relationships, and driving account growth and retention. • Collaborated with the corporate controller in co-managing shipping and logistics operations, optimizing efficiency and cost-effectiveness. • Assisted in accounts receivable management and monthly reconciliation, ensuring timely processing. • Managed sample order processing, maintaining accuracy and meeting customer requirements. • Coordinated the supply chain for United States sales, ensuring smooth operations and timely delivery of products. • Developed Microsoft Excel pivot tables to track sales, sales discrepancies, shipping discrepancies, key performance indicators (KPIs), and inventory trends, leveraging v-lookups to extract valuable insights. • Organized presentations and special projects, including quality assurance rework projects, ensuring successful completion and adherence to timelines. • Provided comprehensive systems training for new employees, enabling them to quickly acclimate to the company’s processes and tools.

• Generated accurate and detailed documentation for the shipment of Clinical Trial Material, ensuring compliance with regulatory requirements and customer protocols. • Developed and utilized spreadsheets, pivot tables, and v-lookups to track spending trends, distribution requests, shipments, and data processing errors, facilitating data-driven decision making. • Created spend-down and line item reviews for budgeting purposes, providing insights into spending patterns and optimizing resource allocation. • Verified inventory and monitored inventory statuses of pharmaceutical products throughout the supply chain, ensuring adherence to federal guidelines and customer protocols. • Oversaw proper processing and dating of materials by the Production Department, ensuring compliance with federal regulations and customer requirements for clinical trials. • Collaborated with the supply chain group to maintain appropriate stock levels at trial sites, aligning with customer protocols and requirements. • Developed a comprehensive Microsoft Excel spreadsheet for managing the list of general medicine, utilizing macros to extract project-specific data for the largest clients and patient groups. • Coordinated shipments and processing with the distribution coordinator, ensuring timely and accurate delivery of materials. • Created effective communications strategies with customers, maintaining professional and effective communication throughout the process. • Participated as an active member in a project aimed at improving training programs, contributing insights and coordinating with various training initiatives.

• Processed a high volume of billing requests from insureds, agents, and internal sources, ensuring accuracy and timely completion. • Completed the Intro to Insurance program through the institutes, enhancing knowledge of insurance industry fundamentals and best practices. • Maintained a comprehensive customer database using Microsoft Excel, facilitating effective customer relationship management and targeted marketing efforts. • Participated in a pilot employee program, contributing valuable insights and collaborating with cross-functional teams to drive organizational improvements. • Delivered a compelling presentation to management, showcasing key findings, recommendations, and successful project outcomes. • Assisted underwriters in the reinstatement of policies, ensuring compliance with policy guidelines and customer requirements. • Developed pivot tables and spreadsheets to track call volumes, call types, and insured premium changes, leveraging v-lookups to extract meaningful insights and improve operational efficiency. • Unfortunately, position was eliminated following the acquisition by Nationwide, adapting to changes in the organizational structure and ensuring a smooth transition during the integration process.

• Oversaw transaction management for Cardinal Health, McKesson, AmerisourceBergen, and other major medical wholesalers, ensuring accurate and efficient processing of orders.• Managed the order processing of pharmaceutical products for wholesalers and chain stores, maintaining attention to detail and adhering to strict timelines. • Utilized pivot tables for in-depth analysis of drug usages and patient distribution, providing valuable insights for decision-making and strategic planning. • Handled credit processing for wholesalers experiencing logistics issues within a fast-paced call center environment, effectively resolving customer concerns and ensuring customer satisfaction. • Served as the primary point of contact for processing Stiefel product orders, catering to dermatologists and beauty stores, and maintaining strong customer relationships. • Coordinated the shipments of vaccines for the United States Department of Defense, ensuring compliance with stringent regulations and timely delivery to designated locations.