Managed a team of 19 experienced professionals in a fast paced and highly demanding environment, servicing a group of 9 companies. IT Strategic Plan development, execution and monitoring. IT re-engineering and restructuring. Business process development and workflow implementation leading to complete business process automation. IT Budget optimization resulting in more than 50% savings. Restructured the application service offering and introduced… Show more Managed a team of 19 experienced professionals in a fast paced and highly demanding environment, servicing a group of 9 companies. IT Strategic Plan development, execution and monitoring. IT re-engineering and restructuring. Business process development and workflow implementation leading to complete business process automation. IT Budget optimization resulting in more than 50% savings. Restructured the application service offering and introduced additional applications resulting into a coherent and interconnected flow of corporate information. Introduced converged voice and video communication services offering a complete unified communication platform enhancing employee accessibility, presence and mobility. Communication infrastructure optimization, resulting in a more robust and responsive infrastructure. Data Center restructuring and full virtualization. Company software assets and licensing management and legal compliance. Developed IT disaster recovery plan. Developed, documented and automated all IT internal and IT-client relationship policies, procedures and processes. Company social presence development: website development, company intranet portal, Facebook and LinkedIn company pages. Show less

Developed effective service delivery, service support and infrastructure management strategies in alignment with IT and Company growth strategy.Network development, optimization, availability and redundancy establishing continuity of mission critical applications.Exposure to newest and different IT technologies from server technology, virtualization, wireless and wired network technologies. Data Center design and implementation and sites preparation including cabling… Show more Developed effective service delivery, service support and infrastructure management strategies in alignment with IT and Company growth strategy.Network development, optimization, availability and redundancy establishing continuity of mission critical applications.Exposure to newest and different IT technologies from server technology, virtualization, wireless and wired network technologies. Data Center design and implementation and sites preparation including cabling, network architecture and conceptual design.Servers and Mainframes management, administration and availability, configuration management. Review dashboards and scorecards.SAN storage design and implementation.Backup and Restore processes and strategies.Department re-engineering in line with business plan, including restructuring, job descriptions, responsibilities and accountability.Define IT needs in terms of hardware sizing and configuration, costing and full commissioning.Vendor relationship management includes maintenance contracts, SLA and requests for proposal/quotations.Develop and review infrastructure budget and manage infrastructure expenditures. Show less

Spearheaded management of corporate wide data warehousing/data mining project. Including requirements analysis, design, data gathering, interface automation, solution implementation, and deployment, using Business Objects and Microsoft SQL Server.Established quality assurance processes to ensure the timeliness and accuracy of information.User training, educating, mentoring and support.