Jamal A. Email & Phone Number

Fredericton, Nb, Ca

Fredericton, New Brunswick, Canada

Fredericton, New Brunswick, Canada

Fredericton, New Brunswick, Canada

• Amplified market reach by forming strategic partnerships.• Explored funding for vital projects by effectively highlighting Spandrel's VR/AR market potential.• Led marketing efforts, crafting impactful pitches and rate cards that heightened visibility.• Cultivated relationships with 100+ online influencers, enhancing brand reputation.• Developed effective B2B lead generation strategies, consistently driving business growth.• Captured diverse markets through targeted ad campaigns, boosting client base.• Key in fostering enduring business relationships, ensuring sustained opportunities.

Fredericton, New Brunswick, Canada

- Developed and executed social media strategies to enhance game visibility.- Managed and expanded community engagement on our platforms, including channel setup and event coordination.- Orchestrated playtesting operations, from recruitment to feedback integration with the development team.- Created marketing materials using digital design tools for promotional purposes.- Led influencer outreach programs, ensuring effective distribution and management of game keys.

Dubai, United Arab Emirates

- Developed and executed strategic business plans to achieve long-term objectives.- Led fundraising efforts, securing capital for expansion and operations.- Managed Marketing campaigns by conducting market research to identify trends and opportunities for business expansion.- Established partnerships with key stakeholders.- Negotiated and closed deals with clients.

Abu Dhabi, United Arab Emirates

• Promoted from Customer Support Specialist to Automobiles Sales Specialist within 24 months.• Consistently met performance benchmarks (selling 50+ cars monthly, 24/7 customer support).• Adopted a client-focused approach to match vehicles with individual needs effectively.• Managed negotiations, ownership transfers, and substantial monetary transactions.• Cultivated strong partnerships with Banks and Insurance firms, streamlining financing.• Showcased automobile features, services, and luxury options to clients.

Dubai, United Arab Emirates

• Subject Matter Expert (SME) on customer services providing outstanding customer support and ensuring continuous client satisfaction.• Demonstrated expertise in Customer Relationship Management (CRM), optimizing client engagement and fostering long-term customer loyalty.• Spearheaded complete sales-cycles (E.g., developing and qualifying buyers, demonstrating vehicle characteristics, capabilities, and features; sale).• Served as an Administrative Assistant assisting with customer assignments that include managing sign-ups and handling appointment bookings.• Exemplified strong industry and business knowledge and acumen when handling car transfers, making price recommendations, and car sales.

Dubai, United Arab Emirates

- Excelled as an Complaints Escalations Agent at Roads and Transport Authority, managing sensitive customer complaints, including high-profile cases from the royal family, ensuring discretion and utmost respect.- Spearheaded customer satisfaction initiatives, achieving a remarkable 98% customer satisfaction rate through diligent service and effective problem resolution.- Mastered Customer Relationship Management (CRM) systems to efficiently handle emergencies, create detailed case files, and track customer interactions across B2B and B2C channels.- Demonstrated exceptional ability in quality assurance by closely monitoring and enhancing service delivery standards, contributing to the organization’s reputation for excellence.- Recognized for outstanding performance with a Bravo Champion certificate and an appreciation letter, underscoring my commitment to customer service excellence and operational success.

Dubai, United Arab Emirates

• Elevated to Project Manager for stellar performance as a Marketing Specialist in just 12 months.• Served as liaison between stakeholders, clients, and vendors, fostering departmental synergies.• Played a key role in HR processes, conducting interviews and assessing candidate qualifications.• Created robust Project Management framework, facilitating easy communication and teamwork.• Collaborated with management teams to execute strategic business initiatives.• Directed vital business procedures including budgeting, risk management, and project planning.

Dubai, United Arab Emirates

• Introduced inventive marketing strategies addressing crucial challenges and boosting profitability.• Conducted thorough marketing research on automation and security systems industries.• Enhanced marketing efficacy by engaging stakeholders in collaborative projects.• Analyzed and implemented strategic adjustments to improve marketing operations.• Demonstrated clear communication and adept problem-solving skills to address issues promptly.• Drove revenue growth within a 6-month through industry expertise and marketing prowess.

Dubai, United Arab Emirates

• Spearheaded impressive market penetration and expansion via digital marketing initiatives.• Directed diverse marketing activities spanning social media, email campaigns, ads, and SEO.• Supported business development via strategic planning and innovation.• Enhanced marketing effectiveness and drove brand growth through innovative market research.• Facilitated communication between Al Samim General Trading and customers, addressing inquiries.

Master Of Business Administration - Mba, Dean'S List Recipient

Activities and Societies: UNB GSA Mental Health Committee UNB GSA Committee UNB LGBTQIA2S+ Committee

Diploma, University Teaching

Bachelor Of Business Administration - Bba, Marketing

Bachelor Of Business Administration - Bba, Finance

Specialization Certificate, Data Science

Certificate, Digital Media And Marketing Strategies