Jamal Hyde Email and Phone Number
With 𝗼𝘃𝗲𝗿 𝟭𝟳 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in IT support and service management, Jamal Hyde is an energetic IT Analyst passionate about optimizing operational efficiency and driving digital transformation. Jamal is renowned for spearheading transformative projects, orchestrating seamless transitions, and exceeding stakeholder expectations. His proactive approach to engineering comprehensive service strategies ensures a superior user experience and high client satisfaction. His versatile skill set covers help desk management, IT integrations, project collaboration, and technical support.𝗜𝗻 𝗵𝗶𝘀 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝗿𝗼𝗹𝗲, He has achieved a remarkable 20% reduction in downtime during Ubiquity Migration and a 15% improvement in printing efficiency through Cloud Printing implementation. With a proven track record of managing 8000+ end-user accounts and successfully implementing role-based access control, Jamal has significantly reduced security incidents by 30%. 𝗔𝘀 𝗮 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 𝗟𝗲𝗮𝗱 𝗮𝘁 𝗣𝗘𝗨, Jamal demonstrated leadership by leading multiple data analysis projects, producing visually engaging reports, and providing valuable insights to enhance decision-making processes. He actively engaged with stakeholders, designed community outreach initiatives, and collected crucial feedback to align with business needs.𝗗𝘂𝗿𝗶𝗻𝗴 𝗵𝗶𝘀 𝘁𝗲𝗻𝘂𝗿𝗲 𝗮𝘁 𝗡𝗬𝗖 𝗢𝗘𝗠, Jamal efficiently configured devices for IT technical support and achieved exceptional results during the COVID Epidemic. His efforts ensured accurate patient integration into the system and optimized application usage through effective training, contributing to a significant 30% reduction in system downtime.𝗔𝘁 𝗣𝗵𝗶𝗹𝗶𝗽 𝗠𝗼𝗿𝗿𝗶𝘀 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹, Jamal's expertise in managing end-user accounts, collaboration tools, and onboarding processes significantly enhanced user satisfaction and operational efficiency. He excelled in presenting quantified Business Cases and played a key role in the successful migration to a New Digital Workplace, contributing to cost savings.𝗗𝘂𝗿𝗶𝗻𝗴 𝗵𝗶𝘀 𝘁𝗲𝗻𝘂𝗿𝗲 𝗮𝘁 𝗜𝗕𝗠, Jamal led various impactful projects, including transitioning PBX LAN phones to VOIP and implementing web access solutions. His expertise in email migration and desk-side support in Windows environments ensured smooth operations and enhanced issue resolution, showcasing his dedication to client satisfaction.
Lexisnexis
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It Executive Support, Ln Idx Team | I&O Digital Experience TeamLexisnexis Jun 2022 - PresentNew York City, Ny, Us Provide prompt IT support to CEO Mike Walsh and direct reports. Additionally, pursued in-depth knowledge acquisition in Sys Track and attended Microsoft Azure Training sessions. Achieved a 20% reduction in downtime during Ubiquity Migration and enhanced printing efficiency by 15% through Cloud Printing implementation. Supported over 100 executive meetings and consistently resolved technical issues within an average response time of less than 5 minutes. Collaborate on critical projects (Ubiquity Migration, Cloud Printing, Windows updates), ensuring seamless workflows for executives and office assistants. Managed 8000+ end-user accounts, leading to a 30% reduction in security incidents by successfully implementing role-based access control. Facilitate various events, efficiently manage meeting support, and enhance efficiency with SharePoint and SAP Success Factor platforms. Attained an MS SharePoint Certificate and proficiently utilized Teams Admin Tools to streamline operations. Successfully facilitated 60+ events, including 15 on-site and 10 off-site events, resulting in an impressive 95% satisfaction rate among attendees. Maintained an exceptional customer satisfaction rate of 98% or higher. Assisted in completing the Local Network migration project two weeks ahead of schedule and 20% under budget. Completed 40 hours of training, including Microsoft Azure and Windows 11 Administration, enhancing expertise. Utilized Teams Admin Tools, resulting in a 25% reduction in response times and a 15% decrease in support ticket volume.
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Sherman Terrace Cooperative Board Of DirectorSherman Terrace Condominiums Jun 2019 - Present -
Mayor'S Public Engagement Unit (Peu) - Data Analyst LeadAya Healthcare Aug 2021 - May 2022San Diego, Ca, Us Led multiple data analysis projects utilizing NGPVAN, extracting and correlating data sets to predict trends in the NYC customer and consumer population. Produced visually engaging reports using diagrams and graphs, enhancing organizational decision-making processes. Streamlined business processes by identifying efficiency-enhancing recommendations based on thorough data analysis. Designed various community outreach and stakeholder communication forms, leading to increased engagement and improved feedback collection. Regularly engaged with stakeholders to comprehend data content and align with business needs. -
Lead Data Analyst (Nyc Oem - Dohmh Covid-19 Vaccine Pod)Aya Healthcare May 2021 - Aug 2021San Diego, Ca, Us Efficiently configured iPads and laptops for vaccine application IT technical support, ensuring seamless operations. Achieved an error rate below 1% and an average response time of 30 seconds while conducting over 1,000 patient screenings during my tenure at the POD center. Provided over 10,000 instances of vital IT technical support during the COVID Epidemic, aiding New Yorkers, Nurses, and Staff members, leading to a significant 30% reduction in system downtime & facilitating smooth data capture for vaccinations. Optimized application usage by managing Just In Time (JIT) training for Site Managers, flow monitors, and vaccinators. Enabled accurate patient integration into the system by assisting in patient screening using the Vax Application on iPads.
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Real Estate Digital Marketing Virtual InternshipRebny Oct 2020 - Jan 2021
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It Senior Analyst & Digital Workplace Customer Service LeadPhilip Morris International Feb 2019 - Mar 2020Lausanne, ChDelivered Results: Managed end-user accounts, permissions, access rights, and storage allocations, adhering to privacy, security, and regulatory guidelines to ensure compliance with best practices. Provided expertise and support as a Collaboration Tools Expert for SharePoint, Zoom, Skype for Business Video Conferencing, JAM, FUSE, Microsoft Office 365, and MS Teams, contributing to improved utilization of these tools. Contributed to cost savings through active involvement in a transformation initiative, successfully migrating from traditional office systems to a New Digital Workplace. Created and presented quantified Business Cases for leasing and purchasing IT equipment, ensuring adherence to lifecycle policies and resulting in notable efficiency gains. Optimized the onboarding experience for new and transferring employees by delivering IT white-glove onboarding, enhancing overall user satisfaction and integration. -
It Senior Analyst & Knowledge ManagerPhilip Morris International Nov 2010 - Feb 2019Lausanne, Ch Achieved a 25% increase in information sharing and teamwork by facilitating collaborations with Latin American international offices during a one-year assignment in Switzerland. Acted as the Business Engagement liaison, fostering relationships between PMI Functions and vendors. Strengthened IT relationships between the central office in Switzerland and the New York Office during a one-year short-term development assignment. Successfully managed the Intranet Project and collaborated with various departments on design and content migration. Collaborated with Networking and the Customer Service team in Switzerland to conduct user acceptance testing (UAT) and end-user demos for the Mobility Project. Led the local project for replacing outdated Polycom equipment with newer models in internal video conference rooms. Conducted train-the-trainer training sessions for IT systems, including Coupa, SAP Success Factor, FUSE, and SharePoint.
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Executive SupportIbm Jun 2003 - Nov 2009Armonk, New York, Ny, Us Transitioned PBX LAN phones to VOIP, optimizing international call costs and enhancing collaboration for all end-users. Led a 5-person team in implementing web access solutions and domain migrations, enhancing operational efficiency. Completed an email migration project, upgrading 170 users from Lotus Notes 46 to 512, ensuring smooth email operations for the organization. Provided desk-side support for internal IBM end-users in Windows 2k and XP environments, ensuring smooth operations and issue resolution. Successfully installed, configured, and administered the SEC data discovery project, ensuring compliance and accurate data handling for investigation
Jamal Hyde Education Details
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Lehman College -
Alfred State College - Suny College Of TechnologyAnd Related Support Services
Frequently Asked Questions about Jamal Hyde
What company does Jamal Hyde work for?
Jamal Hyde works for Lexisnexis
What is Jamal Hyde's role at the current company?
Jamal Hyde's current role is IT Executive Support, LN IDX Team | I&O Digital Experience & Service Management ➤ Enhancing IT Operations and Streamlining Services for Optimal Performance!.
What schools did Jamal Hyde attend?
Jamal Hyde attended Lehman College, Alfred State College - Suny College Of Technology.
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