Jamal Hyde Email & Phone Number

New York City, Ny, Us

 Provide prompt IT support to CEO Mike Walsh and direct reports. Additionally, pursued in-depth knowledge acquisition in Sys Track and attended Microsoft Azure Training sessions. Achieved a 20% reduction in downtime during Ubiquity Migration and enhanced printing efficiency by 15% through Cloud Printing implementation. Supported over 100 executive meetings and consistently resolved technical issues within an average response time of less than 5 minutes. Collaborate on critical projects (Ubiquity Migration, Cloud Printing, Windows updates), ensuring seamless workflows for executives and office assistants. Managed 8000+ end-user accounts, leading to a 30% reduction in security incidents by successfully implementing role-based access control. Facilitate various events, efficiently manage meeting support, and enhance efficiency with SharePoint and SAP Success Factor platforms. Attained an MS SharePoint Certificate and proficiently utilized Teams Admin Tools to streamline operations. Successfully facilitated 60+ events, including 15 on-site and 10 off-site events, resulting in an impressive 95% satisfaction rate among attendees. Maintained an exceptional customer satisfaction rate of 98% or higher. Assisted in completing the Local Network migration project two weeks ahead of schedule and 20% under budget. Completed 40 hours of training, including Microsoft Azure and Windows 11 Administration, enhancing expertise. Utilized Teams Admin Tools, resulting in a 25% reduction in response times and a 15% decrease in support ticket volume.

San Diego, Ca, Us

 Led multiple data analysis projects utilizing NGPVAN, extracting and correlating data sets to predict trends in the NYC customer and consumer population. Produced visually engaging reports using diagrams and graphs, enhancing organizational decision-making processes. Streamlined business processes by identifying efficiency-enhancing recommendations based on thorough data analysis. Designed various community outreach and stakeholder communication forms, leading to increased engagement and improved feedback collection. Regularly engaged with stakeholders to comprehend data content and align with business needs.

San Diego, Ca, Us

 Efficiently configured iPads and laptops for vaccine application IT technical support, ensuring seamless operations. Achieved an error rate below 1% and an average response time of 30 seconds while conducting over 1,000 patient screenings during my tenure at the POD center. Provided over 10,000 instances of vital IT technical support during the COVID Epidemic, aiding New Yorkers, Nurses, and Staff members, leading to a significant 30% reduction in system downtime & facilitating smooth data capture for vaccinations. Optimized application usage by managing Just In Time (JIT) training for Site Managers, flow monitors, and vaccinators. Enabled accurate patient integration into the system by assisting in patient screening using the Vax Application on iPads.

Lausanne, Ch

Delivered Results: Managed end-user accounts, permissions, access rights, and storage allocations, adhering to privacy, security, and regulatory guidelines to ensure compliance with best practices. Provided expertise and support as a Collaboration Tools Expert for SharePoint, Zoom, Skype for Business Video Conferencing, JAM, FUSE, Microsoft Office 365, and MS Teams, contributing to improved utilization of these tools. Contributed to cost savings through active involvement in a transformation initiative, successfully migrating from traditional office systems to a New Digital Workplace. Created and presented quantified Business Cases for leasing and purchasing IT equipment, ensuring adherence to lifecycle policies and resulting in notable efficiency gains. Optimized the onboarding experience for new and transferring employees by delivering IT white-glove onboarding, enhancing overall user satisfaction and integration.

Lausanne, Ch

 Achieved a 25% increase in information sharing and teamwork by facilitating collaborations with Latin American international offices during a one-year assignment in Switzerland. Acted as the Business Engagement liaison, fostering relationships between PMI Functions and vendors. Strengthened IT relationships between the central office in Switzerland and the New York Office during a one-year short-term development assignment. Successfully managed the Intranet Project and collaborated with various departments on design and content migration. Collaborated with Networking and the Customer Service team in Switzerland to conduct user acceptance testing (UAT) and end-user demos for the Mobility Project. Led the local project for replacing outdated Polycom equipment with newer models in internal video conference rooms. Conducted train-the-trainer training sessions for IT systems, including Coupa, SAP Success Factor, FUSE, and SharePoint.

Armonk, New York, Ny, Us

 Transitioned PBX LAN phones to VOIP, optimizing international call costs and enhancing collaboration for all end-users. Led a 5-person team in implementing web access solutions and domain migrations, enhancing operational efficiency. Completed an email migration project, upgrading 170 users from Lotus Notes 46 to 512, ensuring smooth email operations for the organization. Provided desk-side support for internal IBM end-users in Windows 2k and XP environments, ensuring smooth operations and issue resolution. Successfully installed, configured, and administered the SEC data discovery project, ensuring compliance and accurate data handling for investigation

Education record

Associate Of Arts And Sciences (A.A.S.), Business, Management, Marketing, And Related Support Services