Kashif Jamal Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurgaon, India

Gurgaon, India

• Responsible for driving multiple parallel segmentation and customer insights projects ensuring easily implementable recommendations and solutions• Drove 8+ key pharma and non-pharma segmentation projects involving driving hypotheses workshop, robust survey creation, linking and analyzing secondary data, applying advanced clustering techniques, generating insights and conducting interactive workshops with stakeholders to socialize the segments• Currently involved in writing a whitepaper with the partners on “enhancing actionability of customer segmentation”• Involved in training fresh Associates on various aspects of project management, tools and techniques, as well as segmentation and customer insights

Bangalore

For a worldwide leader in CPG:[Performance Pay Analysis]• Identified inefficiencies in clients target setting/allocation methodology and provided recommendations to reduce forecast gaps which would lead to more accurate target setting for RSRs • Developed framework for fairer bonus pay system, potentially leading to $23mn yearly savings, and enhanced employee satisfaction and retention, using CHAID analysis and clustering techniquesFor a leading pharmaceutical retailer in the US:[Customer Satisfaction Driver Analysis]• Helped client increase CSAT by 3 points by identifying the drivers of customer satisfaction• Clustered client’s 8000+ stores and profiled them into meaningful business baskets and developed methodologies to accurately set the targets, to set CSAT target scores for upcoming FY[Revenue Management - Pricing]• Developed a pricing model using regression analysis to understand the factors affecting pricing, enabling client take more strategic decisions leading to increased sales owing to optimized pricing strategies• Created a scenario planner on price threshold analysis to understand how demand affects due to price change, enabling buyers to simulate the impact of their pricing decisions

Bangalore

For a Fortune 50 pharmaceutical retailer in the US:[Basket Analysis & Trip Segmentation]• Performed basket analysis and trip segmentation to identify opportunities for cross-selling • Identified $48mn per year opportunity in cross-selling by changing the current assortment strategies[Supply Chain Management]• Helped client reduce 5% in inventory holding costs and optimizing service levels by providing useful insights and a framework for root cause analysis• Developed a framework for Demand Planners helping them visualize core metrics and take quick decisions