Jamall Van Email & Phone Number

Converse, TX, US

San Antonio, Texas, United States

• Acquired proficiency in the Ticketmaster ticket selling system under training and supervision.
• Organized and distributed will call tickets efficiently for upcoming events.
• Provided high-quality customer service by answering inquiries regarding seating locations, special accommodations, and resolving guest issues.
• Coordinated the organization and filing of ticket sales vouchers and stubs.
• Processed season ticket payments, ensuring accuracy and timeliness.
• Assisted with various tasks and duties as assigned to support overall ticketing operations.

San Antonio, Texas, United States

• Managed the execution of promotional activities for the San Antonio Missions, from planning to implementation.
• Collaborated with the Director of Marketing on various marketing initiatives to boost event and game attendance.
• Coordinated gameday operations, ensuring a smooth and engaging fan experience.
• Engaged with the Missions community to promote events and build long-term fan loyalty.
• Assisted other departments, including sales, to develop themed nights and in-game performances.
• Interacted directly with fans during home games, fostering a friendly and professional atmosphere.

San Antonio, Texas, United States

- Recipient of President's List Academic Achievement Award- 2x Recipient of Honor Roll Academic Achievement Award

San Antonio, Texas, United States

• Delivered unscripted, white-glove service over the phone, managing complex account portfolios and conducting policy servicing tasks.
• Resolved client issues using conflict resolution and expert de-escalation skills, maintaining a high standard of care.
• Navigated multiple platforms, including Salesforce CRM, SMS, and various carrier websites to support client needs across omnichannel functions.
• Focused on key performance metrics such as Net Promoter Score, client retention, productivity, and same-day resolution of client inquiries.
• Demonstrated professionalism, punctuality, and teamwork in a fast-paced, metrics-driven environment.
• Contributed to a culture of continuous innovation, driving process improvements for superior client outcomes.

San Antonio, TX, United States

• Greeted guests and provided detailed information on AT&T Stadium, including directions, policies, and club history.
• Supported over 45 high-profile events, including the Harry Styles concert and Spurs & All-American Sports Nationals basketball tournament.
• Demonstrated a strong work ethic, professionalism, and commitment to customer service, earning recognition from the organization.
• Anticipated fan needs and provided assistance proactively, delivering a positive fan experience with a friendly and approachable demeanor.

Selected as 1 of 40 participants in a 5-week Virtual Diversity Development Series hosted by The Philadelphia Eagles, allowing networking with front office executives and other participants from various departments.

Lackland Air Force Base, Texas, United States

- Supervised storage and distribution for the DoD's largest ambulatory surgical center warehouse, overseeing 2 employees.- Managed pharmaceuticals for 5 pharmacies, ensuring accurate receipt, storage, and delivery.- Maintained Quality Assurance standards, training personnel on procedures.- Key member in winning Air Education and Training’s Medical.

Minot AFB, North Dakota, United States

- Facilitated receiving and issuing of medical supplies for 57 accounts, ensuring accuracy and efficiency.- Managed the expired medication return program, documenting and distributing returns.- Provided customer support to 67 cost centers, validating timely payments and overseeing Quality Assurance recalls.- Recipient of the Air Force Achievement Medal for.

Lakenheath, England, United Kingdom

- Supported combat capabilities and healthcare for 35K beneficiaries in the UK and Norway.- Managed USAFE's 2nd largest War Reserve Materiel account, valued at $12.7M.- Conducted custodian training and monthly newcomer briefings for USAFE's largest Medical Logistics flight.- Contributed to winning the 2009 & 2010 Air Force Surgeon General Best Hospital of.

Bachelor Of Science - Bs, Sport And Fitness Administration/Management

Associate'S Degree, Logistics, Materials, And Supply Chain Management