Jamal M. Email & Phone Number

Nottingham, Gb, Gb

Needham, Ma, Us

• Analyze business processes and write system and/or process specifications that help to improve and make efficient workflows promoting scalability, security and simplification.• Responsible for identifying and executing changes to the transfer, receipt, processing and management of imaging data processes and solutions.• Act as liaison between business needs/challenges and software technology solutions.• Work with compliance to develop test plans and scripts to perform software testing ensuring efficient execution and adherence to business specifications and technical requirements.• Experience with 21 CFR part 11 applications that require compliance with regulation.• Perform and execute test scripts for system validations in collaboration with all teams.• Perform integration and testing of new solutions.• Develop and update Standard Operating Procedures (SOPs) and Instructional Documents on an ongoing basis.

• Led IT team in providing high level first and second tier application and technical support to all clients.• Troubleshooting of network protocols including TCP/IP, DNS, DHCP and firewall routers.• Participated in implementation and application upgrades for Windows and in-house software. • Communicated technical information to technical and non-technical team and clients.• Worked with management teams to develop solutions based on business needs.• Trained clients on MS Office, PACS and other essential software. • Coordinated with 3rd party vendors to provide application and hardware support and in securing computer products.• Assisted clients with VPN Client configuration and connectivity. • Provided high level of support within a highly sensitive environment.• Ensured HIPAA regulations are met, where applicable, during all aspects of support.• Ability to work in Windows and Mac environments.

Atlanta, Georgia, Us

. Excelled in IT department as Logistics Lead. Improved desktop hardware and software processes and support critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. . Led multiple projects and oversaw technical staff to ensure that client specifications are met. . Gained and relied on extensive experience and judgment to plan and accomplish goals. . Managed and directed the work of others with a wide degree of creativity and latitude. . Reported to the CEO and other Executive staff, directly.

Lawrence Township, Nj, Us

. Provided 2nd Tier high level support for custom and mainstream software company wide.. Developed and maintained documents and procedures for training clients. . Managed and delegated IT interns and contractors daily and for projects. . Administered the roll-out of SAP company wide.