• Lead the growth of ISSessions, one of Canada’s largest student-led cybersecurity clubs, expanding membership to over 1,100 students and fostering a collaborative learning environment.• Organize workshops, speaker events, and hands-on experiences that connect students with industry leaders like KPMG, Trend Micro, and Air Canada, ensuring members gain real-world insights and build valuable industry connections.• Drive initiatives to inspire the next generation of cybersecurity… Show more • Lead the growth of ISSessions, one of Canada’s largest student-led cybersecurity clubs, expanding membership to over 1,100 students and fostering a collaborative learning environment.• Organize workshops, speaker events, and hands-on experiences that connect students with industry leaders like KPMG, Trend Micro, and Air Canada, ensuring members gain real-world insights and build valuable industry connections.• Drive initiatives to inspire the next generation of cybersecurity professionals, advocating for continuous learning and knowledge-sharing within the student community.• Oversee the planning and execution of ISSessions’ annual CTF challenge, managing timelines, resources, and sponsor relationships to deliver a successful and engaging event.• Develop and mentor the executive team, guiding them in leadership roles and ensuring strategic alignment with the club’s goals.• Secure sponsorships and partnerships with key industry players to support club events and initiatives, ensuring financial stability and long-term success.• Collaborate with cybersecurity professionals and industry experts, fostering relationships that enrich the club’s offerings and provide networking opportunities for students. Show less

• Achieved 100% compliance with Quebec’s Law 25 by implementing secure data handling across 120+ client projects, significantly reducing data breach risks while maintaining 98% client satisfaction.• Reduced unauthorized access by 45% through comprehensive auditing of client CRM systems, enforcing strict password policies, and rolling out Zero Trust policies.• Developed and led 12 training programs on best communication practices for cross-functional teams, leading to a 17% increase in… Show more • Achieved 100% compliance with Quebec’s Law 25 by implementing secure data handling across 120+ client projects, significantly reducing data breach risks while maintaining 98% client satisfaction.• Reduced unauthorized access by 45% through comprehensive auditing of client CRM systems, enforcing strict password policies, and rolling out Zero Trust policies.• Developed and led 12 training programs on best communication practices for cross-functional teams, leading to a 17% increase in sales by enhancing collaboration and productivity.•Initiated the implementation of two-factor authentication (2FA) across company Google accounts, improving security and reducing the risk of breaches.• Successfully delivered 100+ client projects nationwide, driving improvements in dealership sales, performance, and key data collection processes.• Gained extensive experience with the NIST cybersecurity framework, aligning projects with industry best practices and obtaining certifications through LinkedIn Learning on NIST compliance. Show less

• Consulted with dealerships and business development centers (BDCs) to optimize their sales performance, leading to thousands of potential opportunities gained through targeted strategy implementations.• Trained, developed, and managed multiple clients and their teams, improving their usage of enterprise-level software and optimizing internal processes.• Created, deployed, and updated business plans weekly and monthly, contributing to increased operational efficiency and client… Show more • Consulted with dealerships and business development centers (BDCs) to optimize their sales performance, leading to thousands of potential opportunities gained through targeted strategy implementations.• Trained, developed, and managed multiple clients and their teams, improving their usage of enterprise-level software and optimizing internal processes.• Created, deployed, and updated business plans weekly and monthly, contributing to increased operational efficiency and client satisfaction.• Deployed new software and updates to clients monthly, enhancing their CRM environments and ensuring the upkeep of sensitive data in accordance with compliance standards.• Developed and maintained client relationships, serving as the key contact for client software installations, implementation, and ongoing support.• Designed and led internal training programs for company-wide software and business process improvements, elevating the technical expertise of internal teams. Show less

• Supported thousands of clients with secure technology setups, guiding them on safe data management, secure password practices, and protection from phishing and malware.• Trained and mentored over 40 new agents, instilling a cybersecurity-first mindset across three Geek Squad locations, and elevating service quality.• Led award-winning teams, delivering exceptional IT support across diverse client bases, driving 15% annual sales growth and increasing customer satisfaction by 30%.•… Show more • Supported thousands of clients with secure technology setups, guiding them on safe data management, secure password practices, and protection from phishing and malware.• Trained and mentored over 40 new agents, instilling a cybersecurity-first mindset across three Geek Squad locations, and elevating service quality.• Led award-winning teams, delivering exceptional IT support across diverse client bases, driving 15% annual sales growth and increasing customer satisfaction by 30%.• Executed hundreds of complex OS installations, network configurations, data recovery procedures, and virtualization setups (Linux, Windows, MacOS, Windows Server).• Spearheaded process improvements by embedding ITIL frameworks into the company’s Incident, Problem, and Change Management procedures, resulting in faster resolutions and reduced downtime.• Won 2 national awards for sales excellence and 3 regional awards for customer service, consistently exceeding performance targets. Show less

• Consistently exceeded sales targets, achieving a 15% increase in sales year-over-year by training and mentoring associates in customer experience and sales techniques.• Reported daily sales metrics to sales floor leads, ensuring that store operations aligned with weekly and monthly sales targets.• Developed and executed business plans with sales leads and associates, improving overall performance and ensuring that the store surpassed its revenue goals.• Provided cross-departmental… Show more • Consistently exceeded sales targets, achieving a 15% increase in sales year-over-year by training and mentoring associates in customer experience and sales techniques.• Reported daily sales metrics to sales floor leads, ensuring that store operations aligned with weekly and monthly sales targets.• Developed and executed business plans with sales leads and associates, improving overall performance and ensuring that the store surpassed its revenue goals.• Provided cross-departmental support, including Customer Service, Warehousing, Mobile Sales, Home Theatre Sales, and Geek Squad, ensuring smooth operations and exceptional customer service. Show less

• Resolved customer concerns efficiently, maintaining high levels of customer satisfaction and contributing to Longo’s award-winning service reputation.• Provided assistance with cashing out and transporting groceries, particularly for elderly customers, enhancing the overall customer experience.• Operated heavy machinery to safely transport goods, ensuring seamless store operations.