Design, implement and manage customer relationship management systems. Inspire administration teams to find opportunities for prospective clients and create performance monitoring systems to ensure we are keeping pace with our growing agency. I'am also tasked with developing engaging marketing ads to attract new talent.

Information Security Advisor working with Large Fortune 1000 and SMB Organizations. I'm focused on delivering innovative technology and business solutions that our clients trust and value. We provide world-class information security services to help organizations of all sizes protect their assets, comply with regulations and reduce security costs.Key Responsibilities:• Initiate, maintain and master on-going relationships with each prospect on the basis that each communication provides value to the prospect• Understand prospect's business and information security environment• Articulate clearly a technical acumen and understanding to each prospect • Intuitively and proactively understand prospect concerns and facilitate escalation to the appropriate Direct Sales team resources• Position and match capabilities to each prospect business driver and challenges• Perceived as a prospect advocate/peer to ensure all potential service objectives will be addressed and met.• Enable a positive sales experience with all prospects• Grow revenues for assigned territory by identifying potential Managed Security Services and Professional Services opportunities

- Demonstrated ability to quickly form healthy business relationships with embedded base of Cbeyond customers.- Achieve overall revenue-growth objectives within an assigned customer segments.- Seek, generate, and refer qualified sales opportunities for acquisition by Inside Sales- Maintain adequate records for all contacts and tasked calling lists using tools within Cbeyond''s database, contact management, and customer management systems- Track and measure key metrics designed to measure individual and team productivity against assigned objectives- Adhere to established Cbeyond sales processes, policies, and guidelines- Must meet all assigned productivity and activity metrics assigned for the position- Participate in scheduled sales training sessions, programs, and product meetings- Foster relationships with "internal customers" for the benefit of the organization

• Receive retention accounts from Retention TL. Prioritize and initiate customer contact to begin retention process.• Perform detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.• Independently follow up with customers to identify problems and present resolutions, including negotiating pricing, contract and package changes• Project manage queue of retention service requests / service orders within acceptable timeframes to include priority of daily contact for entire queue.• Project management of resolution efforts including coordination of other internal departments in developing and implementing customer retention resolutions.• Utilize pre-approved levels of credits and discounts based on customer situation and performance level and follow policy to document and apply these changes.• Identify and engage appropriate resources to implement account retention resolution.• Achieve maximum customer retentions and productivity per month in accordance with department standards.• Provide new contracts to customers who are resigning in accordance with policy for contract drafting and handling.• Address customer concerns regarding Cbeyond contracts’ terms and conditions including making recommendations to management for account handling based on customer experience.• Receive inbound calls transferred from customer care and work these according to policy.• Open and submit retention service requests / service orders for retentions as needed.• Complete real time customer retention forecast report through the use of Siebel for individual service request status.• Complete month end customer retention report.• Assist in management of monthly churn rate to corporate budgets.• Responsible for independent and pro-active monitoring of email, voice mail, service request & service order queue to manage workload.• Additional duties such as; data analysis, reporting, and other projects as assigned by management.

Route service, pick-up and delivery of items from Cintas Facility Services product line, including floor mats, dust mops, air fresheners, soaps, restroom paper supplies, and other ancillary products. Other duties involve driving a company owned box truck to and from numerous customer stops throughout the course of the day, as well as lifting, carrying and walking clean products into and soiled products out of customer accounts. I am also responsible for ensuring customer satisfaction, by respond to customer inquiries and requests, as well as pro-active problem solving. My additional responsibilities include growing the existing route, through sales of additional items from our product line and catalog to current customers.

YP connects consumers and advertisers across multiple platforms print, on-line and mobile devices. I can put your information in front of the right customer at the exact moment they are looking to buy.

Call on accounts that had not engaged with the company in over 3 years. My role was to work with the accounts and aggressively get them to re-engage with the company. Sage identified them as Lapsers with a high propensity to switch to our competitor. As the team was very new I had the responsibility to train, assist and report on the team. Through out my tenure in this position I averaged 117% of goal.

The Migration Center handles lead generation and pre-sales to Sage’s installed base customers. Our team is the only cross-functional team in Sage that can assist the customer in the entire mid-market Sage portfolio.My role: To uncover opportunities within Sage Peachtree customer base for Mid Market accounting and CRM platforms. Immediate responsibilities included engaging customers in conversation regarding the current solution and uncovering opportunities for improvement and present our Mid Market platforms as a viable solution.

Manage networking devices and client \ server environment (100+ nodes). Oversee the customer service call center. Manage and update the call flow for incoming customer service calls. Coordinate hardware and software rollouts for office. Assist with infrastructure build out of satelite temporary offices and other technical support challenges as they arose.

Network Infrastructure Management