Jamal Willis Email & Phone Number

Atlanta, Georgia

· Responsible for ensuring the timely process through which issues are controlled and resolved· Logs, prioritizes and resolves trouble calls from Corporate Retail and Franchise stores, Corporate and Catalog office.· Respond to and diagnose problems through discussions with users. Includes problem recognition, research, isolation, resolution and follow-up.

Tucker, Georgia

· Configure and load SAP to Datalogic Falcon X3 smart scanners· Configuration and install of PC cabinets in various warehouse and factory locations· Installation and configuration of Zebra label printers throughout various warehouse and factory locations· Configuration and setup of Datalogic Falcon X3 and Datalogic M8300 scanners for shipment to national.

Technology Distribution Center

• Identify, research, and resolve software, hardware, and network issues.
• Maintain functionality of store equipment and system
• Inspect, repair, and replace equipment based on thorough troubleshooting results
• Document and monitor incidents using Hewlett Packard Service Manager
• Connect to store systems using PuTTY
• Dispatch vendor support for repair and replacement of select items within the store

Greater Atlanta Area

• Processed calls, ticketing call details for the HEAT ticketing system to be resolved personally or escalated to the proper IT Support group.
• Troubleshoot issues remotely with DameWare Remote Control and Google Remote Desktop.
• Installed hardware, software, and drivers for local and national Printpack associates. Removing and replacing device components, dispatching software fixes, and restart lost connections.
• Use Active Directory to maintain account access for Printpack associates; ranging from resetting passwords, unlocking accounts, and bringing users back onto the Printpack VPN if they are remote users.
• Troubleshoot various Windows XP and Windows 7 Operating Systems, as well as Microsoft Office products.
• Computer Imaging for Windows XP and Windows 7 (Dell, Lenovo, and HP)

Greater Atlanta Area

• Camp Summer Hope housed as many as 130 children for multiple sessions and managed to structure the entire program around the book: The 7 Habits of Highly Effective People by Stephen R. Covey. Each week, one of the 7.
• As senior counselor, duties were to work with other members of staff to help provide the most fun and interactive learning experience for the children that attended.

Greater Atlanta Area

Education record

Information Technology