Jamal Wright Email & Phone Number

Atlanta, Ga, Us

Chicago, Us

Work cross-functionally with the project management (PM) team, commercial team and customers to schedule training for the Diagnostic Cardiology (DCAR) modality. Given the critical nature of DCAR equipment, work with the PM team to ensure customers have their required training scheduled once equipment is installed• Ensure trainers are maintaining their productivity while also maintaining regionalization• Manage and organize monthly meetings between members of organization via Outlook/Teams (Get To Know series)• Responsible for scheduling 300+ clinical training hours between 20+ trainers monthly

San Ramon, California, Us

Assist walk-in and remote end users from multiple GE businesses with varying technical issuesAssist new hires with their onboarding processes (initial SSO account and laptop setup)Provide on-site support of AV devices (ClickShare, Teams/Skype & Telepresence devices)Responsible for documenting all issues brought to the lounge via an online ticket system (ServiceNow)Train YearUp interns on the day-to-day activities involved in managing the MyTech Lounge

Atlanta, Georgia, Us

Assisted company’s 100 in-house end users and 200+ remote users in resolving day-to-day technology related issuesMaintained user accounts via Active Directory (add/remove/update)Maintained requests put in through online ticketing system (Spiceworks) as well as in-person or over the phoneResponsible for setting up new users’ computers (Mac & Windows) upon onboardingResponsible for staying up to date on changes affecting technology used by end users

Alpharetta, Ga, Us

Assisted in further developing the company’s helpdesk methodologies and proceduresEnsured a positive client experience and high client satisfaction throughout each workdayProvided advanced technical support to company’s cloud servers, applications and managed workstationsSolved technical issues related to servers, connectivity, networking and other services

Valdosta, Ga, Us

Assisted end users with technical issues involved with desktops, laptops and other mobile devicesImaged multiple workstations simultaneously to assign to end users on campusMaintained inventory of technology-based devices utilized by faculty and staffTroubleshot and repaired various electronic devices used by faculty and staff