Responsible for communicating with customers via phone, Email ,fax and letter to resolve all open receivable discrepancies. Identify all discrepancies created in the AR from short payments (personal property tax, state sales tax, insurance). As well as resolve upfront sale issues that prevent the customer base from paying in a timely manner. Escalate accounts to correct department to adjust insurance, tax. Also review accounts for write-off and assignment to third party collection agency.

Perform business to business collection calls and follow-up emails on assigned alpha portfolio of accounts consisting of multiple business segments around the world. Utilize SAP software to update, maintain and track customers account. Coordinate with Sales and Order Management to make changes to invoices i.e. (pricing, sales tax, PO#). Reconcile accounts for proper adjustments that include sales tax, FWHT (foreign with holding tax) or bad debt write-offs.

Providing customer service regarding collection issues, process customer refunds, process and review accounts for adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned portfolio. Perform other assigned tasks and duties necessary to support the Accounts Receivable… Show more Providing customer service regarding collection issues, process customer refunds, process and review accounts for adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned portfolio. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with sales and order management. Show less

Assess the overall credit worthiness of various client companies. Ensure that policies and procedures comply with the departmental standards and also provide the support to them in order to maintain company guidelines. Coordinate with the other department members within the company like product specialists, account managers and so on as it will be very necessary for the business to maintain profit margins and sales quotas.

Managed the hands-on collection efforts of existing business accounts. Work with other departments to develop strategies that will provide more efficient collections efforts. Communicate status of delinquent accounts to senior management. Focus on reducing total A/R and over 60 Day A/R. Assisted early stage collectors with assessing collections options, tools and implementation of tactics. Interface with outside servicing vendor to monitor early stage delinquencies (<60 days), assist with… Show more Managed the hands-on collection efforts of existing business accounts. Work with other departments to develop strategies that will provide more efficient collections efforts. Communicate status of delinquent accounts to senior management. Focus on reducing total A/R and over 60 Day A/R. Assisted early stage collectors with assessing collections options, tools and implementation of tactics. Interface with outside servicing vendor to monitor early stage delinquencies (<60 days), assist with individual accounts, and to provide guidance and decisions on a timely basis in regards to asset repossession and remarketing functions to maximize funds received and minimize company exposure to potential losses. Recommend accounts for charge-off according to policy. Primary responsibilities are to make business to business collection calls, ensure timely customer account payments, negotiate settlement of disputes, resolution of past due balance, and performing credit assessment. Managed the hands-on collection efforts of existing business accounts. Work with other departments to develop strategies that will provide more efficient collections efforts. Communicate status of delinquent accounts to senior management. Focus on reducing total A/R and over 60 Day A/R. Assisted early stage collectors with assessing collections options, tools and implementation of tactics. Interface with outside servicing vendor to monitor early stage delinquencies (<60 days), assist with individual accounts, and to provide guidance and decisions on a timely basis in regards to asset repossession and remarketing functions to maximize funds received and minimize company exposure to potential losses. Recommend accounts for charge- off according to policy. Primary responsibilities are to make business to business collection calls, ensure timely customer account payments, negotiate settlement of disputes, resolution of past due balance, and performing credit assessment. Show less

Performing receivables management including collection and billing services, in the medical industry. A great deal of experience and training in the management of patient accounts receivables, including strategies involved in building a successful collection base ratio. My approach is to attempt to solve all the issues the first time I work an account. My established goal is to quickly bring the account to resolution so I can focus clearly on the next account.