Jamar Johnson Email & Phone Number

San Francisco, California, Us

Serve as an ER Partner and trusted advisor on ER and HR communications, guidance, and training. Drive ER strategies, conduct internal and complex ER investigations deliver unbiased and neutral resolutions to issues, complaints, conflicts, and concerns Create strong relationships by educating managers and the HR community on employee relations process and its relation to federal regulations, state statutes and local ordinances including California, New York, and other U.S. cities where Wells Fargo has a presence.Key Achievements:• Internal Investigations: Simultaneously completed 60+ weekly caseload of which includes complex ER investigations such as retaliation, hostile work environment, discrimination, and harassment. • Conflict Resolution: Resolved conflicts and disputes of performance evaluations, wage and hour, corrective actions, terminations, conflict of interest, and eligibility for rehire.• Consulting: Provided counsel and assistance to team members and all levels of management. Acted as an objective reviewer; review and analyze the information gathered to ensure the appropriate course of action was taken.• Training & Development: Mentored, coached, and developed ER teams via in-person and remote (via Microsoft Teams, Skype) to maximize performance and efficiency; coached management teams to improve leadership skills and confidentiality.• Stakeholder Engagement: Oversaw complex and executive level issues and collaborated with key stakeholders, senior leaders, and control partners to offer a first-class, white-glove experience.• Corporate Health & Wellness: Managed COVID-19 health and wellness issues in the workplace, including public health, ADA and FMLA compliance, accommodations, and employee leave of absence.

New York, Ny, Us

Supported HR by championing ER strategies, providing expected risk/controls behavior, instilling a culture of accountability, and ensuring compliance with regulations, policies, and industry standards.Key Projects:• Investigations: Successfully investigated and resolved 3,500+ cases on corrective actions, workplace investigations and terminations, and complex issues; managed 55+ weekly caseload, consistently met 28 key performance indicators (KPI).• Employee Engagement & Retention: Partnered with colleagues through a Shared Service Delivery process and systems to support ER outcomes• Coached managers to help them strengthen their people leadership skills in various areas such as recruitment, terminations, promotions, performance reviews, rehires, and policy training.• Drove adoption and utilization of Advice & Counsel (ACO) online tools such as Ask-HR• Compliance: Leveraged expert knowledge of Department of Labor (DOL), Equal Employment Opportunity (EEO), Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Title VII, and multi-state regulations.

Tempe, Az, Us

As a Computer Auditor, I leveraged A+ and comprehensive networking skills to troubleshoot, diagnose, and resolve basic and complex IT issues.Key Achievements:• Successfully trained and developed associates on R2 certification and server administration; ensured strict adherence to standard operating procedures (SOP) for OSHA standards.• Delivered leave initiatives in data aggregation via Excel to compile onsite hardware available for re-sale.

Las Vegas, Nv, Us

Provided ongoing HR support and administration in employee relations, performance management, training/development, new hire onboarding, and recruiting/talent acquisition. Key Achievements:• Employee Engagement & Employee Relations: Designed and implemented programs to enhance employee relations, including the Employee Appreciation Program for employees in CA, NV, and AZ markets.• Investigations: Investigated and resolved escalated complaints and ER issues with focus on ethics and equity.• Performance Management: Served as a business partner and advisor; consulted managers and employees on performance management, progressive disciplinary actions, and leadership development strategies.• Service Delivery: Participated in a 24/7 on-call rotation (1 week per quarter) for emergency situations; facilitated problem solving for gas leaks and unforeseen circumstances leveraging proper protocol.

Charlotte, Nc, Us

Served as the second line of command serving in multiple capacities, including Business Support Manager, Site Leader, and Team Manager. Managed 3 direct reports with relation to the business support office. Key Achievements:• HR Management: Served as a HR Liaison between managers and associates bridging communication with divisions and departments; advised on global HR policy, state attendance and leave laws, disabilities and accommodations, diversity/equity/inclusion (DEI), performance management, employee relations, and conflict resolution. • Employee Relations: Resolved grievances and conflicts and implemented disciplinary actions via HRIS; managed high-level ER issues and equipped managers to perform corrective actions for employees.• Investigations: Conducted investigations and applied grievance policies/procedures to resolve issues and complaints.• Compliance: Ensured compliance with FMLA, ADA, FLSA, OSHA, Title VII, and Vets 100 to quickly address concerns.• Metrics: Developed KPIs for the Business Support Team and site to improve program efficiency and enhance reporting.• Project Management: Worked on a 1-year home loans project with 60+ hours a week for 1K+ employees to consistently meet reporting deadlines.

Employee & Labor Law Certification

Certificate, Strategic Human Resource Leadership

Bachelor Of Arts - Ba, Biblical Studies; History Minor