Administrative Clerk
CurrentReceive incoming emergency and non-emergency communications from the public, fire service personnel, agency employees and other organizations via telephone and radio. Secures necessary information, including the nature, location and severity of the call; determine the priority of the call and adjust the priority based upon the nature of the emergency. Work under stress with accuracy in a calm and efficient manner. Respond to situations in a positive, efficient manner.Dispatch appropriate personnel, apparatus and equipment via radio, computer aided dispatch system, telecommunications equipment and determine the units to dispatch according to established guidelines. Maintain contact with field units to assure safety and efficiency; inform field personnel of the status of the situation and receive and maintain field unit’s status and location at appropriate times.Operate agency equipment such radio and telephone equipment, computer terminal, alarm monitoring systems, paging system, TDD, tape recorders; monitor a variety of safety and security devices such as television camera monitoring equipment, door security equipment, many active radio channels and phone lines including emergency and non-emergency, and relay appropriate information to affected field units.Enter and update a variety of detailed information into the computer terminal including the nature and location of calls received and premise histories; prepare and maintain various logs, listings, schedules and files; testify in court as required.Work overtime on a volunteer basis or assigned and mandatory to cover staffing needs. There is more overtime required during vacation and/or illness periods and during seasonal workload peaks. May include both extended shift or work on scheduled day(s) off.