Jamarcus J. Thomas Email & Phone Number

Atlanta Metropolitan Area

• Identified and engaged with 200+ small-to-mid-market organizations with annual gross sales up to $1M while maintaining proactive and ongoing communication throughout the sales process to ensure successful conversion • Applied data-driven methodologies with a consultative approach to both inbound and outbound sales activities for SaaS solutions by leveraging insights and analytics to tailor interactions and drive successful outcomes• Diligently nurtured 85+ leads through the sales pipeline, employing strategic follow-ups by 85% and personalized engagement to achieve successful conversion rates of 91%• Efficiently managed a diverse book-of-business and sales pipeline by strategically prioritizing outreach efforts by 20% to expedite sales cycles and meet performance-based metrics.• Effectively applied a value-based sales approach, clearly demonstrating the value proposition of Shopify’s solutions to address specific client challenges and needs.• Partnered and collaborated with various stakeholders such as Account Executives, Sales, and Marketing teams to secure qualified sales meetings, ensuring that tailored solutions align with client needs and urgency.• Leveraged Salesforce CRM and Salesloft throughout the sales cycle to meticulously track performance, streamline processes, and identify areas for improvement.• Conducted thorough market research to anticipate industry challenges and gather actionable insights that support clients in the decision-making process.• Drove business development efforts by 65% while forecasting and achieving strategic goals, managing the sales cycle from initial lead generation to successful deal closure.• Led account strategy management to foster business growth opportunities, collaborating effectively with peers and Account Executives to optimize client engagements.• Analyzed dashboard data to identify emerging trends in client behavior, market dynamics, and competitor activity, using insights to refine sales strategies.

Atlanta, Georgia, United States

Delivered exceptional customer experiences by proactively building and sustaining relationships through personalized outreach and proposing suitable products, services, and digital solutions to align with customer financial goals.•Adhered to Wells Fargo policies and procedures, utilizing risk management techniques to mitigate customer impact during organizational changes while implementing controls and security measures to protect against fraud and cyber threats.•Identified sales opportunities within Consumer and Small Business segments while executing strategies to onboard prospective clients and nurture strong relationship with existing clients as well.•Exercised sound judgment within Wells Fargo’s guidelines by collaborating with leadership to develop innovative solutions to resolve customer challenges.•Ensured operational efficiency by completing day-to-day tasks and duties, including administrative and control tasks while integrating bank services with company systems to improve operational efficiency.•Serviced a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings•Facilitated seamless coordination with internal teams, such as Financial Advisors, to address and meet customer needs comprehensively by effectively referring clients to appropriate experts and ensured integrated solutions across Wells Fargo’s various financial products and services.•Analyzed tactical challenges faced by emerging affluent and high-value clients including financial data and market trends to provide actionable insights and recommendations.•Initiated and presented weekly huddles to both management and team members, utilizing a variety of tools and resources to enhance customer interactions and deliver insightful financial guidance focused on aligning team efforts with strategic goals and improving overall service delivery.

Roanoke, Virginia, United States

• Tracked and reported 10+ key performance indicators (KPIs) related to client success, such as renewal rates, product usage, and customer satisfaction (NPS) scores.• Regularly assessed client engagement and usage of products to identify 25+ opportunities for upselling or cross-selling additional services.• Efficiently handled 70-100 customer concerns per shift over the phone while achieving a 90% first-contact resolution showcasing superior communication skills • Quickly assessed and addressed a range of customer inquiries, from routine to moderately complex, ensuring prompt and accurate resolutions.• Resolved customer issues with a friendly and courteous approach, prioritizing swift resolution to enhance overall customer satisfaction.• Ensured all interactions with clients adhere to regulatory and compliance standards within the financial services industry by identifying potential risks in client accounts and work with relevant teams to mitigate them• Excelled in a dynamic, collaborative setting requiring high accuracy, multitasking, and effective communication under pressure.• Skillfully navigated multiple computer systems to research customer needs, process inquiries, and deliver tailored solutions.• De-escalated customer dissatisfaction and mitigated escalation calls through proactive communication and strategic problem-solving techniques.• Provided detailed information on various products and resources based on customer needs and account inquiries, ensuring a personalized and attentive service experience.

United States

• Collaborated with 12 non-profit organizations by utilizing consulting frameworks to thoroughly assess non-profit clients' vision and mission, developing strategies to create value that aligns with their organizational goals and objectives.• Created 10+ analytical models to simulate and forecast business challenges, leveraging logical analysis and business acumen to propose and implement effective solutions tailored to client needs.• Engaged with client leaders and stakeholders within the non-profit sector to evaluate organizational health, identified 8+ operational inefficiencies and potential challenges, and recommended targeted solutions• Worked collaboratively with peers to research industry trends, analyze data, and identify common challenges faced by non-profits while facilitating brainstorming 10 sessions to propose and implement 7 effective resolutions.• Applied various consulting frameworks to diagnose specific challenges faced by non-profit organizations, leading to 85% of solutions improving client operational efficiency and financial performance ensuring comprehensive and impactful results• Identified and presented actionable suggestions on business plans, market strategies, human resource management, and financial viability, offering additional insights to support client decision-making.• Utilized tools such as R-Studio, PowerBI, and other data visualization platforms to illustrate the impacts of identified challenges and evaluate the effectiveness of proposed solutions that led to a 25% improvement in donor retention rates• Designed and delivered compelling presentations and demos that received 90% positive feedback on the clarity and actionable insights that effectively showcased researched information, analysis results, and insights derived from data visualization tools to clients and stakeholders

Seattle, Washington, United States

• Developed and collaboratively identified various recruitment strategies with hiring managers while aligning demand with organizational needs and job expectations while accomplishing recruitment goals by identifying 15 talent gaps • Actively participated in 13+ strategic meetings in collaboration with hiring managers and various stakeholders facilitating consensus for tech and non-tech roles on candidate selection criteria, interview panels, and decision-making processes while achieving 98% of recruitment goals for the quarter• Advised hiring managers and senior leadership by offering insight on market trends, talent acquisition practices and methodologies, and enhancing the candidate experience while improving recruitment processes • Managed the full-cycle recruitment for 20+ requisitions from creating job postings, identifying effective sourcing strategies and opportunities, completing the initial phone screenings and interviews, scheduling the second phase interviews, and executing along the onboarding and conversion processes• Increasing the offer-acceptance rate from 75% to 81% by leveraging various sourcing channels such as Linkedin, Handshake, student organizations, etc. and created advanced Boolean searches to ensure a qualified, diverse candidate pipeline by 25%• Built and nurtured a strong candidate pipeline by 30% by establishing and maintaining long-term relationships with prospective and active candidates to increase candidate engagement and an overall positive candidate experience • Collaborated with HR and internal departments to ensure a seamless onboarding experience with a 95% completion rate while assisting with new hire documentation, introduction to company culture, and role-specific training• Reduced hiring delays from 8% to 5% by addressing process bottlenecks and aligning recruitment timelines with hiring managers

Master Of Business Administration - Mba, Human Resources Development And Data Analytics

Bachelor Of Science - Bs, Public Health, 3.51

Activities and Societies: Student Government Association