Jamar Hicks Email & Phone Number

Richmond, VA, US

• Responsible for overseeing customer service, brand standards, cleanliness and other quality assurance criteria at 200+ international resorts, located throughout the United States, Canada, Mexico, Brazil and Virgin.
• Partners with resort properties to improve sustainability standards in water/energy conservation, recycling programs and eco-friendly products usage, earning Greening Certifications at 200 properties and national.
• Manages three QA analysts, overseeing workload and providing guidance, resources/training, direction, leadership and personal growth.
• Facilitates QA training and process implementation for all newly opened economy and luxury resorts.
• Assists in leading new hire training for the QA program with General Managers, Assistant General Managers and Auditors.
• Creates and presents multiple online webinars with 200+ attendees in addition to regional presentations for corporate executives and field associates in relation to brand performance.

• Ensured compliance with brand standards and administration of quality assurance programs at 120+ international hotel locations, such as Starwood, Hilton, Doubletree and Radisson Brand Hotels.
• Created strategic management action plans at targeted hotel locations and facilitated trainings among managers and executive staff.
• Led a companywide consultant focus group to address QA issues, collect data and identify solutions.

• Developed and maintained revenue generating plan and sales budget with the General Manager of Candlewood Suites Washington-Dulles-Herndon.
• Identified sales leads and prospects through cold calls, sales blitzes, community networking and other sources, resulting in consistent rank of top two hotels for occupancy and average daily rates among compset.
• Led sales meetings, assessed sales call reports and trained sales staff.

• Managed and supervised 70+ facilities/maintenance employees at Texas sports/entertainment arenas such as Reliant Park, Minute Maid Park and the Compaq Center.
• Responsible for interviewing, hiring and training 100+ new hires.

Bachelor’S Degree, Mass Communications

Education record

Certified Food Safety Manager