Jamari Silva Email & Phone Number

New York, Ny, Us

White Plains, New York, United States

Stamford, Connecticut, United States

• Managed high volume calls in both Spanish and English within a deadline driven environment.• Resolved 400 calls/ email inquiries a week and consistently met performance benchmarks (speed, accuracy, and volume).• Assisted in training new call center service agents in the new developed HQ call center.• Develop and maintain customer relationships to ensure customer satisfaction.• Daily implementing effective communication skills while paying close attention to details of orders or complaints.• Manage billing issue with the customer and offer possible solutions.• Upsell products and/or provide suggestions on additional product needs.• Following the conversational script provided and keeping the customer calls under 10 minutes.• Escalating customer calls to my supervisor, if needed.

Greenwich, Connecticut, United States

• Assisted customers with vehicle pick-up and drop off.• Manage flow of loaner fleet.• Completed all necessary paperwork and explained loaner car policies and procedures.• Entered loaner car data, license, and insurance information to create contract of rental.• Prepared loaner car reports and track whereabouts of every car in fleet• Checked in all returned loaners, checked milage and inspect for damages.• Monitored milage and arranged maintenance of vehicles• Managed tickets, E-Z pass and length of loan on all open contracts