James Marohn is a Vice President Customer Experience at Jpmorgan Chase & Co.. He possess expertise in user experience, information architecture, interaction design, user experience design, user centered design and 16 more skills. He is proficient in English and Japanese. Colleagues describe him as "James is one of the best managers I've ever had. He ran interference on issues that didn't require my full attention, carved out time for weekly one-on-ones, and supported both my personal and career goals. He prioritized giving thoughtful and actionable feedback, and wasn't afraid to be candid. He recognized my strengths and weaknesses, and set me up for success as a result. I am a better designer, employee, and person because of my experience with James as my manager." and "James embraces the concept of triad-accountability (design, dev, and product) for the customer experience, From setting the strategic priorities to bug-bashing to ensure visual integrity with each release, James' partners with his dev and product colleagues. His leadership makes a difference. He has the respect of his line-of business partners, making them feel listened to while persuading them to see the wisdom of his design choices. James cares about the craft of design. He strives for clarity and cohesiveness in his own work, and respectfully critiques the work of his team and colleagues. His suggestions inevitably improve the experience. Team is important to James. He invests in it with generosity."