James Marsh Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Ne

Greater Omaha Area

I am managing a great support team focused in a variety of channels focused on our Sales Navigator product. My duties are focused on day-to-day operations as well as weekly, quarterly and annual business expectations. I work closely with our Global Support Managers, Product, and Sales. My team has a variety of cross-functional partners and stakeholders. I will be working on developing my directs as well as building a world class support team.

Greater Omaha Area

I was able to manage a group of Consumer Support Specialists dedicated to providing great customer interactions while illustrating the Members First attitude that our members have come to expect and deserve. I will be focusing on developing strong relationships with each of my team members, which allows me to support them in their day-to-day role, along with their personal and professional development. I was also able to build a good relationship among both local and global support managers.

Greater Omaha Area

I continue to work with helping our members, sales reps, and peers to help make Sales Navigator the best product possible and deliver the members first experience that everyone deserves.

Greater Omaha Area

I have continued to thoroughly enjoy my journey with this great team. I was trained in the Talent Support product line while working their support queues for 6 weeks before moving over to Sales Support and continuing to help support the new Sales Navigator product line. I have continued to exceed expectations and deliver quality member experiences. I have also been trained in LinkedIn's coaching model and started to help coach my peers who have recently moved onto the team.

Greater Omaha Area

I feel like I had a major positice impact on the members I helped and my teammates worked with daily to build a better place to work.I continued with my previous role by providing great customer experiences while adding responsibilities of piloting new product service processes and helping my peers in anyway possible. Helping with internal processes and identifying best practices for internal development for the service department. I also continued to lead by example by demanding excellence and improvement from myself on a daily basis.

Omaha, Ne

I am responsible for all in bound customer inquiries. I help all LinkedIn members with a variety of inquiries. Some of my special focus areas include our premium members as well as members with specific issues in our company page, groups, and university page features.I also attempt to help my fellow team members with best practices I have learned along the way to becoming a leader in most of our metrics. I try to instill the member first behaviors that have led me to success in this role.

Greater Omaha Area

I was responsible for taking inbound phone calls from clients, and consultants. I was responsible for educating clients about our products and looking for opportunities for our consultants to meet with our clients.

Omaha Ne

I was responsible for inbound contacts by producers, policy owners, and medical providers. My duties include explaining policy as well as helping all of my customers understand the medical claims as well as trying to further cement there happiness with the company.

Greater Omaha Area

I was responsible for speaking to customers over the phone dealing with anything from possible identity theft to suspicious emails or simpler things such as resetting a password. I was also dealing with multiple computer programs on multiple screens with technology that was always changing. I was responsible for investigating possible fraud speaking directly with banks and credit cards as well as speaking directly educating our customers on how to prevent fraud. I was recognized as MVP of my team just 2 months after training I was in the top 3% in my department for our rating metrics. Most importantly I just came to work with the attitude every day to help people to the best of my abilities