Jessica Clark Email & Phone Number

Mesa, Arizona, Us

Developed effective operating relationships with Issuing Authorities and Departments of Motor Vehicles. Managed operational issues and optimized business processes and performance by anticipating and resolving challenges through relationship building, persistence, creative problem-solving, and transparent communication.Spearheaded the development of a comprehensive business case proposal for an innovative Mobility as a Service project.Participated in a Kaizen and identified solutions to reduce process steps by 87%.Participated in a Kaizen and owning one piece of the solution to increase efficiency by 13%.Aggregated and organized of over 10,000 issuing authority information into a single source of truth matrix.Managing a long-term project in improving a product's system and operational logic in order to reduce cost and accruals.

Mesa, Arizona, Us

Member of the Pride ERG. Attending monthly meetings, providing ideas/feedback, and participating in events.

Mesa, Arizona, Us

Board Member of the Women's Group, leading a team of 2 employees to coordinate 2 charity events within 5 months and write 2 articles highlighting women equity and diversity in the workplace.

Mesa, Arizona, Us

Earned gradual promotions to a final role in managing and coaching a team of 20 employees in a department of 100+ employees.> BUSINESS DEVELOPMENT: Earned my LSS Yellow Belt in 2022. Created and managed a process improvement project that exceeded expectations by saving $12,000 in overall cost for the year. > TEAM MANAGEMENT: Managed over 50+ employees across the US and offshore locations. Offshore locations were strategically picked to reduce cost, and I QA their vendor invoices to ensure budgets are aligned.> GROWTH LEADERSHIP: Led the Voices ERG to enhance employee work-life balance within Verra Mobility by managing 10+ community events, and increasing group members and participation by 25% YoY. > PROJECT and PRODUCT MANAGEMENT: Managed the operations, QA, vendors, and development of an acquired product for 4+ years that served 40 clients. After 3 years, assisted with merging 75% of client volume into Verra Mobility’s existing product that increased production 2x more than the previous product.> REPORTING: Assisted in the design of 5 reports used for the department’s 4 leaders, resulting in 3 reports being used to create a management operating system across the business unit. These were for MOS tracking, OKR scorecards, utilization time tracking, tracking attendance occurrences, and team budget tracking.

Mesa, Arizona, Us

Designed and built multiple web content pages, events, and surveys using Unily’s Content Management System. By presenting user cases, creating educational material, and conducting user surveys, engagement increased by 86% within the first year.

Mesa, Arizona, Us

> Direct and coordinate recognition and engagement activities to improve team communications, decisions, organization, and problem solving skills. Confer with other supervisors for interdepartmental activities as well.> Analyze reports, expedited work, current assignments and schedules to determine daily production plans for meeting at least 95% SLA/iSLA goals for a team of 20 personnel.> Conduct new employee training in violation processing procedures, and ensure training of new updated procedures to maintain SLA/iSLA.> Recommend or execute personnel actions, such as hiring and evaluations.> Plan and develop new products and production processes. > Budgeting events and tracking expenses within Concur.

Mesa, Arizona, Us

Led the Voices Group for 3 years collaborating with HR and ELT/SLT to enhance the employee experience in the workplace by managing 31 events with a team of 20 employees.

Mesa, Arizona, Us

> Communicate with clients via email or telephone to resolve expedited violations that currently have a vehicle towed, DMV registration hold, or a driver license suspended.> Became a notary to manual notarize Transfer of Liability affidavits in order to transfer a violation out of the client's name and into the driver's name.

Mesa, Arizona, Us

> Analyzed and processed videos of vehicles captured during a red light or speed violation. Under very strict guidelines given by the cities, I maintained or exceeded daily goals.> Trained new employees and presented our processes to guests and clients.

Create various types of designs across different industries, from gaming magazine pages to rental car website coding; including building 3D model environments for 2D illustrated references.> MEGA VISIONS MAGAZINE: Assisted the visual designer with creating/updating template layouts in InDesign, editing game screenshots in Photoshop, adding graphic elements to create visual appeal for viewers, and prepping documents for print.> MAYA 3D MODELING: Created 20+ low poly models of object assets, vehicles, buildings, and environments based on sci-fi illustrations.> CORPORATE MENTORSHIP: Assisted the Sr. Designer at Verra Mobility with print design, file organization, map creations for client collateral materials, and updating brand standards across existing assets. Updated product information on client’s websites using Dreamweaver HTML/CSS coding. Designed a Holiday Greeting card mailed to 40+ corporate clients using Illustrator.

Scottsdale, Az, Us

Exceeded customer service expectations resulting in a promotion to train team members, and pilot a scheduling program at a local donation center that increased donor retention by 50%.