James Mayes work email
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James Mayes personal email
I'm a commercially minded, yet customer-centric professional who's proudly helped leading innovative Tech businesses grow for nearly 20 years. Experienced across B2B, B2C, plus matrix-style and international organisations I have a knowledge base, skill-set and personable style to help develop strategy, drive sales channels and manage partners/distribution.Key skills:• Commercial strategy design development; driving success & ROI through £/$m commercial & contractual negotiations• Nurturing Partner relationships to differentiate and drive success in a crowded space • Influencing and peering with senior management within Sales, Marketing & Operational teams • Problems aren’t always simple, will willingly help the wider team • Mentor and coach to new and experienced staff • Championing diversity, inclusion and well-being in my teams, including Mental Health awareness
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Head Of Sales OperationsTrustonic Mar 2020 - PresentCambridge, England, Gb -
Commercial Manager - Surface ProductsMicrosoft Jan 2018 - Jan 2020Redmond, Washington, UsCommercial management ($7m budget) to drive and grow YoY sales of the Surface device suite (Pro, Laptop, Book & Hub) to SME & Enterprise customers via direct, distribution and reseller relationships. -
Business ManagerMicrosoft Jan 2017 - Nov 2017Redmond, Washington, Us• Reporting to the Sales Director; responsible for the team's ‘rhythm of business’ to achieve UK, EMEA and Worldwide expectations• Trusted with significant FY18 organisational planning and strategy; all confidentially managed• Built and deployed plans to enable greater team diversity, inclusion & overall employee satisfaction
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Head Of Soho Business (Defined As 1-10 Employee Businesses)O2 (Telefónica Uk) Aug 2014 - Apr 2016Reading, England, Gb• Overall SoHo Channel and Trading responsibility across Retail & Franchise, Online, Telesales, Desk based account management, and key partners. Achievements: o Grew revenues 5% YoY through up-selling Cloud and Security solutions, against a backdrop of declining mobile revenueo Improved customer retention to achieve Industry leading churn of <11%o Built and executed plan to achieve 45% of SoHo new connections in Retail - increasing Business’s Retail share from 6% to 10% -
Head Of Vendor Management - Devices UkO2 (Telefónica Uk) Dec 2011 - Jul 2014Reading, England, Gb• Responsible for building deep, trusted & valuable relationships between O2 and their device vendors / platform partners to aid Trading and Sales Channel execution. Achievements:o Led quarterly contractual & commercial negotiations returning +£20m/pa cash savings o Led eco-system strategy for greater customer choice. Growing O2’s Windows Phone share from 2% to 13% (vs. BlackBerry) and pushing Android up tiers to challenge iOS• Highly respected and trusted across the Telefónica Devices Group (Spain, Germany & LATAM) to present UK asks in a clear, yet culturally sensitive manner to senior device vendors and partners.
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Senior Manager; Applications & Blackberry Product ManagementO2 (Telefónica Uk) Feb 2010 - Dec 2011Reading, England, Gb• Brought strategic and commercial leadership to the BlackBerry team (3). Achievements: o Led UK case for a significant (£m) BlackBerry settlement after prolonged service outage o Careful negotiations to achieve £m Service Access Fee (SAF) cash rebate o Awarded ‘Team of the Year’ at O2’s Marketing Conference (2010) • Led cross-functional team (Marketing, Procurement, Legal) to secure contractual revenue-share agreements with Nokia, Microsoft & RIM ‘App Stores’
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Group Vendor Manager (Devices)O2 (Telefónica Uk) Jul 2008 - Feb 2010Reading, England, GbOwned UK Vendor relationships with HTC, LG, Nokia, Samsung and Sony Ericsson to achieve commercial and strategic advantage for O2
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Device Online Community ManagerO2 (Telefónica Uk) Jul 2006 - Jul 2008Reading, England, GbHybrid marketing role using Online and Devices knowledge to attract customers to ‘Mobile Guide & Reviews’ on www.o2.co.uk, achieving: o +40% in YoY visitors (4.8m) o 50k/pm visitor referrals into www.o2.co.uk/shop driving £0.2m/pa revenueo £0.3m/pa service cost-avoidance via over-the-web device software updates
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Online Marketing ManagerBt (Bt Retail) Jul 2002 - Jun 2006London, GbInstigated and delivered marketing & sales activities to grow orders, revenue and market share of BT Business Broadband and Applications, specifically:o +22% YoY visitor growth through search marketing and affiliate programmes o +11% order conversion though enhancements to online ordering funnel -
Online Store Marketing ManagerBt (Bt Retail) Jul 2002 - Jul 2004London, GbGrew order conversion from 1.5% to 3.2% and tripled £200k revenue target by growing the product catalogue by 40% whilst reducing upload time by 60%
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Global Campaigns & Brand ManagerCable & Wireless Jul 2001 - Jul 2002London, England, Gb- Helped secure global sponsorship of a leading World Superbike team to grow the C&W brand whilst reducing Corporate customer retention- Custodian of all global print and online advertising creative within the UK and USA -
Marketing Executive (New Media: Field Sales Marketing)Cable & Wireless Jun 2000 - Jul 2001London, England, Gb- Co-created and implemented the marketing plan of a new UK online channel “Bluefield” targeting small businesses with IT services and support- Project managed delivery of www.cw.com/events with new online booking to give £10k/pm savings - Quarterly forecasting and on-going management of the annual Business Online budget (£400k/pa)
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Marketing ExecutiveInternet Network Services Ltd Sep 1999 - Jun 2000
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Marketing ExecutiveFirstwave Technologies Ltd Aug 1998 - Sep 1999Us -
Marketing ExecutiveTie/Communications (Uk) Ltd Jun 1997 - Aug 1998
James Mayes Skills
James Mayes Education Details
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Demontfort UniversityCombined Studies; Marketing -
Guildford College Of Further And HigherPsychology And Law
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Therfield SchoolGcse'S
Frequently Asked Questions about James Mayes
What company does James Mayes work for?
James Mayes works for Trustonic
What is James Mayes's role at the current company?
James Mayes's current role is Head of Sales Operations at Trustonic.
What is James Mayes's email address?
James Mayes's email address is james.mayes@o2.com
What schools did James Mayes attend?
James Mayes attended Demontfort University, Guildford College Of Further And Higher, Therfield School.
What are some of James Mayes's interests?
James Mayes has interest in Disaster And Humanitarian Relief, Science And Technology, Environment, Children.
What skills is James Mayes known for?
James Mayes has skills like Mobile Devices, Proposition Development, Telecommunications, Product Management, Customer Experience, Mobile Communications, Mobile Internet, Mobile Technology, Mobile Commerce, Mobile Marketing, Segmentation, Stakeholder Management.
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