Jim Ambrose Email & Phone Number

Baltimore, Maryland, Us

Neenah, Wi, Us

Promoted to Product Leader of the video dash-cam products. Stabilized product plan and backlog to get consistent product releases back into a two week cadence. Worked with executive management to prioritize new features and bug/tech debt work. Worked with two beta customers to tailor their solution with custom features that would be eventually released to other customers. Worked with two camera hardware manufacturers, one from China and another from Taiwan. I set requirements for existing and new video event triggers from customer requests. I did product testing of new firmware to make sure the above requirements were met.I was still required to maintain the previous duties when I was the product integration analyst. With that experience from my previous API work, I designed and had development implement AWS API Portal system for our reseller clientele.

Neenah, Wi, Us

Worked directly with internal and external stakeholders to elicit and document integration requirements. Worked directly with strategic clients as appropriate.Developed a solution assessment, based on business requirements and recommended a detailed integration approach while considering factors including, but not limited to, the customer's requirements, existing technology and infrastructure, scalability, maintainability, cost, ease of use, and re-use. Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers and other project team members. Where necessary, developed prototypes of interfaces, process flow models, specifications, diagrams, and charts. Worked closely with Product Management leadership on product roadmap and proactively suggested new solutions or enhancements related to integration. Drove integration design, functional, and technical discussions and issue resolution across multiple vendors. Partnered with the Technology Solutions Development Teams and external development teams to reach consensus on best technical approach, solution validation, testing, and production rollout. Worked with a variety of teams to vet new integration opportunities and provides input for Sales and Implementation. Input included technical requirements and pricing proposals related to integration.Facilitated on-going changes to integration design to stay current with changing business needs and changing technology. Continually worked to gauge the effectiveness and efficiency of existing product integration points.Prepared and updated system and process documentation for product integrations. Served as the key business contact on issues relating to product integration requirements and functionality. Interfaced directly with government entities as appropriate.Troubleshot system errors and performance problems so that business needs are met on a timely basis.

Harare, Zw

Volunteered at CS Lewis Academy as their IT administrator.

Tigard, Oregon, Us

Manager of the data and applications group. The group is responsible for all databases and internal applications including our ERP and PIM. Project manage product enhancements and fixes. Design future architecture for website and product databases and servers that keep the site running smoothly 24/7.

Atlanta, Georgia, Us

Redmond, Washington, Us

Contractor to Microsoft through Sysgain. Technical Project Manager on the Voyager Migration Project. Converting online computer based courses to migrate from an Aspen LMS to a SumTotal LMS.

Nashua, New Hampshire, Us

I worked as the Channels Application Engineer. I was responsible for ~20 million dollars in revenue. My job was to drive customer satisfaction technically and be a customer champion with our marketing and engineering. I played a major part in migrating the NETg customers off of the Monsoon platform and onto either a Skillport site or an OLSA AICC content site. The channels group migrated all but one customer ahead of schedule. As senior AE, I also consulted with my colleagues to help in troubleshooting and solution design.

Western region manager of field application engineers. Worked from home and managed a virtual team as my direct reports also worked from home. Responsible for ~50 million dollars of pre and post sales support for my whole team. Directly supported major accounts like Sun Microsystems.

Nashua, New Hampshire, Us

Sales engineer for the North West sales district. Pre and Post sales technical implementation and support.

Bs, Mathematics

General Education

Education record