Julia Mcmenamin Email & Phone Number

Austin, Texas, United States

Remote

- First employee in the Customer Care department- Responsible for transitioning beta program users to official service- Sole customer care/sales representative at time of public product launch- Customer care team leader--expanded team to 4 attdl agents as sales tripled- Co-created foundational service policies with the executive team- Established customer service department policies & SOP’s- Account management for nationwide customer base: residential accounts, influencers, business uers, channel sales, & schools/non-profits- Hiring/training new employees + creation of training tools- Personally addressing escalations + taking action on issue trends- Establishment of retention strategies- Interdepartmental coordination for planing/projects & tech improvements- Creation/implementation of efficiency and tracking tools- Daily communications with product warehouses and shipping carriers- Responsible for learning + teaching basic horticulture knowledge- Drafting official company correspondence, cultivating company “voice”- Collaborative creation of UX resources for website- Monitoring/analysis of customer trends

Austin, Texas Area

- Facilitated customer migration from Greenling to Farmhouse Delivery- Customer care team leader- Hiring/training+ creation of training tools- Creation of customer service SOP's- Account management for thousands of customers across all Texas service zones- Personally addressed escalations- Drafted official company correspondence, refined company “voice”- Strategic implementation of retention/sales techniques- Interdepartmental coordination for planning/projects- Creation/standardized use of efficiency and tracking tools- Daily communication with & logisitics support for in-house fleet- Monitoring/analysis of customer trends- Error tracking + quality assurance in the event of prior issues- Responsible for daily paperwork and filing customer service records- Personal deliveries to customers in the event of errors/poor experiences- Helped facilitate website updates/improvements with HTML code- Use of graphic design skills to help sales/events

Austin, Texas Area

- Sole customer service employee in the department - Direct point of contact providing account management for thousands of residential customers + business accounts across all Texas service zones- Tactful use of sales/retention strategies- Error tracking- Daily communication with and logistics support for in-house fleet- Interdepartmental planning/coordination- Compiled & analyzed reports- Tracked marketing metrics- Generated marketing materials- Photographed new products and updated products for the website- Personally addressed escalations- Maintained social media presence- Composed, designed, maintained weekly newletter campaign- Took the original product photographs for CeCe's Veggie Noodle Co.- Facilitated customer migration from Greenling to Farmhouse Delivery

Austin, Texas Area

- Assisted clients in a customer-facing role- Trained new employees - Introduced strategy to increase sales - Tracked daily, weekly, and monthly sales - Ordered & managed store inventory - Responsible for describing, selling, & ordering customer cleanse packages - Applied personal and researched knowledge of health supplements & specialty diets - Created eye-catching store signage - Managed house funds and daily paperwork - Crafted company recipes to order

Greater New York City Area

- Helped to open the restaurant- Cultivated a friendly, neighborhood rapport --converted visitors to "regulars" - Created unique store signage - Manually computed customer checks - Managed house funds and daily paperwork - Placed & fulfilled customer orders

Greater New York City Area

- Started at 6B but was transferred to Cafe 101 by owner to help reinvigorate business- Established client relationships - Introduced strategy to improve sales - Conducted barista training - Ordered & maintained cafe inventory - Managed relations with coffee & bakery suppliers - Created eye-catching store signage - Applied barista knowledge to generate recipes - Handled monetary transactions - Introduced new products/ recipes

Austin, Texas Area

- In charge of opening/ closing store - Provided prompt and friendly service to clients - Purchased store items as necessary - Recorded and prepared orders - Tracked inventory - Provided artisan dessert decoration - Produced catering platters - Managed house funds and daily paperwork

Austin, Texas Area

- Engaged clients with cheerful professionalism- Implemented strategy to boost holiday sales- Improved and refined barista skills- Crafted company recipes to order- Handled monetary transactions- Maintained another job simultaneously

Austin, Texas Area

- Assisted clients with speed, accuracy, and a smile - Implemented sales technique to boost holiday revenue - Improved and refined barista skills - Crafted company recipes to order - Handled monetary transactions - Maintained another job simultaneously- Handled monetary transactions

Austin, Texas Area

- Promoted to Assistant manager, advanced from the ground-level- Assisted customers in a managerial capacity - Managed house funds - Recorded, tracked, & ordered theater inventory - Balanced clerical duties & employee supervision - Generated employee schedules - Coordinated employee training - Conducted employee evaluations

Associate Of Arts And Sciences (Aas), Graphic Design/ Illustration

Activities and Societies: Phi Theta Kappa, AGIA

Associate Of Arts And Sciences (Aas), Graphic Design

Activities and Societies: Phi Theta Kappa, AGIA