Jamé Smith Email & Phone Number

Pretoria Area, South Africa

Facilitation and management of the payroll cycle of a portfolio of clients to ensure accuracy and statutory compliance to meet aggressive business objectives•Implemented payroll setups on Sage software for new clients and facilitated the onboarding process•Advised customers on best payroll practices, statutory requirements and potential risks to their payroll •Facilitated the receipt of payroll input from the client for delivery to the payroll administrator•Reviewed and analysed payroll after processing to ensure all ambiguous items were queried and clarified•Provided secure bank files to the client after sign off as well as any additional interface files and month end reports•Collaborated with colleagues and drove payroll deadlines to ensure timeous service delivery •Created Tax files from the payroll system for monthly, bi-annual and annual submissions•Proficient in responding to customer complaints and finding workable solutions•Managed a portfolio of over 30 clients in a commitment driven and high-pressure environment•Maintained customer relationships to ensure recurring business of more than $180 000 through ongoing review meetings

Pretoria Area, South Africa

Customer centric payroll support on multiple platforms to assist new and existing customers with payroll and technical queries•Stand in Call Centre Manager on a frequent basis to assist in the manager’s absence•Monitored call centre statistics to provide the feedback on developing trends•Developed user guidelines and templates for troubleshooting and basic system functionality•Co-ordinated with management to organize and implement strategic customer service plans•Routinely singled out for high-volume, high-quality work within deadline-intensive settings•Resolved an average of 450 inquiries on a weekly basis by implementing performance benchmarks•Cross-selling of services at a rate of 30%, upgrading customers to different product packages•Trained on multiple payroll product solutions to assist other departments during busy call periods•Built a time management tool to assist the call centre team manager to track team loggings•Improved communication processes for delivery of customer solutions within my team•Documented customer calls on a Customer Relationship Management system for efficient tracking•Mentored over 60 new customer service associates by assisting with the on-boarding process and facilitating training initiatives

Pretoria Area, South Africa

Sales, implementation and maintenance of Sage payroll software solutions •Maintained own schedule and arranged consultations with new and existing clients to meet target driven deadlines•Installed, implemented and maintained client payroll systems to ensure adherence to statutory and legislative requirements•Provided quality, accurate telephonic and email support to clients and effective logging on a CRM system•Facilitated training courses, online consultations and group consultations for clients•Provided troubleshooting assistance and payroll software maintenance at client consultations•Managed a diverse client base of more than 50 Sage payroll customers•Rapidly resolved client conflicts in conjunction with contingency plans to prevent loss of key accounts

Johannesburg Area, South Africa

Providing financial solutions to unlock cash flow tied up in outstanding debtor invoices through flexible and growth-centric facilities such as full book and single invoice discounting, purchase order finance and stock finance•Prepared and processed all payments including debt factoring and general expenditure•Posted all general journal and cashbook items to the Sage Accounting system•Reviewed debtors and creditors aging on a weekly basis for credit terms exceeded •Prepared monthly management accounts and internal reporting •Reconciled problematic general ledger accounts to resolve incorrect entries from my predecessor•Ensured all department deadlines were met for group reporting purposes•Assisted internal and external auditors with audit requests and enquiries •Created a working capital solutions handbook to document the accounting processes to ensure compliance•Managed various customer banking profiles in collaboration with the customer to ensure all payments were executed timeously and remittances provided

Pretoria Area, South Africa

Providing administrative assistance and managing the budget and expenditure of a short term community based project at a non profit organization during my final year of university studies.

Bachelor Of Commerce Honours In Financial Management, Finance

Majors: Financial Management, Financial Risk Management

Bachelor Of Commerce In Investment Management, Finance

Majors: Investment Management, Financial Management, Financial Accounting, Economics