Responsible for >$100k in new sales in first year of XFL relaunch, within new market; placed top 10 in the league.Developed client service methods and trained teammates in them to improve overall service levels Prospected for new clients through multiple networking events throughout South Texas regionLeadership · Sales · Microsoft Office · Account Management · Business Development · Sports Management · Sports Industry · Key Client Relationships · Business Relationship Building

Responsible for >$100k in new sales in first year of XFL relaunch, within new market; placed top 10 in the league.Developed client service methods and trained teammates in them to improve overall service levels Prospected for new clients through multiple networking events throughout South Texas region.

Top performer in financial client engagements with multiple international banks, responsibilities including loan processing, risk management, data entry, general ledger reconciliation, and financial crimes/AML/KYC analysis. Created and developed training materials and led shadowing sessions to streamline process improvements on 2 partner engagements.Service as Transition Coach, designed to welcome and help new members acclimate into the firm.3-Time Encore Award Winner for exceptional engagement service partnered with 3 financial institutions.

Client Management to over 350+ Orlando Magic Season Ticket Members, leveraging client relationships to develop retention and growth strategies exceed renewal and sales goals with over 85% retention renewal rate, with a book of business totaling over $2.5 million.Effectively utilized Microsoft CRM to achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analysis, and strategic management of client base.Managed the collection of account payments & establish action plans for client delinquencies.

2014 Jaguars Member Relations Service Champion of the Year & 2017 Champion of Champions. Sales & Service in community events and ticket office to drive new revenue and retain at risk accounts.Recognized as 4-time member of Champions Club “Hall of Fame” top performance level due to sales in excess of $22K annually and generating over $150K in total new revenue during tenure.

Developed and implemented strategic marketing and promotion plans for 40+ collegiate and media e-commerce retail stores, including the College Football Playoff, Gonzaga, TCU, Fresno State, CBS Sports, and Yahoo Sports, managing over $10M of annual revenue across portfolio. Accountable for project management, building cross-functional consensus between merchandising, buying, tech, and creative departments to optimize product selections and brand recognition, effectively driving market share growth. Delivered detailed reports and presentations utilizing Google Analytics, Onmiture, and PowerPoint to provide data supporting strategic planning. Earned three consecutive promotions throughout tenure due to consistently delivering client-centered results, fostering increased satisfaction, thereby benefiting customers and corporation simultaneously.Established meetings with previously neglected clients, delivering personalized attention, thereby generating significant increases in sales for universities, including Gonzaga, Fresno State, Illinois State, and Wyoming, developing long-term partnerships with key strategic accounts.Developed relationships with smaller NCAA accounts, conducting regular meetings to increase partner engagement, resulting in revenue growth in excess of $10M, focusing on successful hot markets: bowl games, hockey tournaments, and basketball tournaments.Designed and launched strategic promotional marketing, incorporating team and tier-specific promotional codes, emails, and social media to drive sales volume and consumer loyalty.Created and showcased presentations to expand new business development across newly targeted colleges, as well as the World Wrestling Entertainment (WWE) franchise.

Leveraged sports expertise to define consumer needs and behaviors and proposed site enhancements in alignment with customer expectations and interests. Approved and published modifications in website content and conducted A/B test validation to improve site experience for end users, thereby increasing e-commerce sales revenue. Collaborated with cross-functional stakeholders, ensuring site issues were effectively and efficiently resolved.Appeared as a contestant on “Sports Jeopardy!” aired on NBC Sports Network, showcasing subject matter expertise and increasing visibility of brand.Organized and led multiple internal focus groups, collaborating with employees to obtain perspectives on improving the overall site experience and incorporated feedback into upgrades and enhancements. Created sports-themed presentations and competitions to educate internal teams about diverse sporting events and increasing overall event engagement. Developed and rolled out “Hot Market” processes, ensuring high site quality following major sporting events to facilitate consumer interest and decrease risk of site issues, thereby optimizing profitability.Coordinated a dual-branded event for Fanatics with Jacksonville Jaguars to drive employee engagement, generate year over year sales growth, and facilitate fan interest.

Reviewed orders for quality and accuracy, processed refunds, corrected errors, and completed accounts receivable to ensure receipt of proper payment and reducing impact of errors on customers to optimize satisfaction and build loyalty. Reconciled transactions against sales reports, including third-party vendor and direct sales. Cultivated and maintained professional relationships with league contacts, software vendors, military vendors, and internal/external partnerships to streamline communication and effectively resolve issues in real-time.Developed and executed manual adjustment reconciliation process with customer service department to provide transparent accounting for issues previously unaddressed by automated systems.Utilized Microsoft DAX and PowerPoint for reporting and accounting processes.

Managed the comprehensive daily operations of Amazon and eBay store divisions, consistently delivering optimal quality of service across a high volume of transactions to ensure customer satisfaction. Leveraged risk prevention expertise to decrease opportunities for financial impacts to profitability. Processed accounting and fund reconciliations, ensuring accuracy. Completed over 150K transactions, establishing a track record of 99.7% customer satisfaction feedback ratings.Integral on Customer Service Help Line to assist representatives in providing solutions to complex inquiries and handled escalated cases to effectively provide customers with resolution.Created and authored Fanatics’ “Sports in the News” column, educating representatives on up-to-date sports news and events to increase credibility for communication with customers.

Serviced participant retirement accounts with proficiency in pensions, mutual funds, IRAs, 401K, 401A, 403B, 457B and various health and welfare benefit plans and products.Successfully cross-trained to service participant accounts for CBS Television, Westinghouse, American Family Insurance and MetLife Retirement Services within a span of six months.Received department wide recognition for multiple Customer Kudos awards.Team leader in quality and inbound efficiency statistics.

Provided brokerage service and product information on new and existing customer accounts as defined by industry and departmental standards.Answered customer requests and questions regarding mutual funds, stocks, bonds, options and taxes in a timely telephonic manner. Performed mathematical functions and calculations during customer interactions. Team leader in transfer percentage, inbound efficiency and scheduling efficiency statistics.

Performed game day duties in the West Upper Deck including customer service, problem resolution, promotional information and providing fans with the most enjoyable game experience possible.

Eight-time member of the weekly Wall of Fame for receiving high accolades from satisfied customers. Developed excellent audit and data entry skills as a credit card and loan application processor. Compliance with Anti-Money Laundering laws, Bank Secrecy Act, and other banking compliance lawsDeveloped ability to interact with clients on the telephone and operate computer programs simultaneously in a fast-paced call center environment.Promoted to Team Captain in January 2006, directly impacting the training and development of new representatives. Recognized as a member of national championship organization, ranked #1 for customer satisfaction by J.D. Power & Associates 2006 Retail Banking Satisfaction Study.

Utilized various direct sales techniques during in-home and trade show presentations to become personally responsible for over $13,000 in career sales for Cutco Cutlery. Field trained over 10 junior representatives, establishing direct contact between representatives and clientele and offering a model of successful performance. Developed skills of goal setting, time management and maintaining positive attitudes. Promoted 4 times as a sales representative and managerial candidate. Became the top sales representative in The Northeast Region during November of 2003.

Effectively handled large amounts of cash and other funds on a daily basis, setting a branch record of 14 consecutive months showing no cash differences.Consistent leader in several areas, including productivity, efficiency, compliance and direct customer service.Saved over $3,800 for the company by following proper security regulations, ending a fraud ring in July of 2002.Branch leader in transaction activity and efficiency.