• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.• Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.• Handled all incoming business and client requests for information.• Created and finalized contracts for commercial millwork deals with customers.• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.• Prepared vendor invoices and processed incoming payments. Performed billing, collection and reporting functions for office generating over $1m annually.• Managed CRM database, including troubleshooting, maintenance, updates, and report generation.• Sourced vendors for special project needs and negotiated contracts.• Handled new-hire orientation and basic recruiting tasks • Solved problems timely and effectively, ensuring customer satisfaction.• Maintained computer and physical filing systems.• Maintained office supplies inventory by checking stock and ordering new supplies as needed.