Jamel Johnson Email and Phone Number

Winston Resources, LLC – New York, NYTalent Acquisition Specialist, 9/2018 – PresentSuccessfully increased company revenue and margin by managing the full cycle recruitment process to not only meet, but exceed the staffing needs of Healthcare and non Healthcare organizations. Supported Vice President by delivering the top talent of highly qualified candidates across numerous departments within the organization.• Develop, cultivate and manage relationships with Account Managers, Hiring Managers to provide service excellence, and expertise.• Monitor vacancy and turnover rates for service lines and develop strategies to address retention issues.• Sourced qualified candidates to meet client requirements by implementing extensive searching, networking, and screening techniques.• Leveraged online recruiting resources and in-house applicant tracking system to identify and recruit qualified candidates.• Successfully filled Assistant Director, Executive Assistant, HR Assistant, Recruitment, Accounting, Clerical Associate, and non clinical Healthcare positions for office support.• Implemented and coordinated system-wide sourcing strategies, recruitment, retention activities, and advertising.• Conducted follow-up calls with hiring managers and new hires to access hiring quality improvement initiatives.• Coordinate with the Vice President of Operations to manage advertising, and posting of position needs.

Increased revenue by managing the full cycle recruitment process to meet the various staffing needs across Health and Hospitals Corporations. Supported Directors by delivering the top talent of highly qualified candidates across numerous departments within the organization.• Partnered with hiring manager to determine staffing needs.• Screened resumes, interviewed candidates (by phone or in person), administered appropriate assessments and reference/background checking, made recommendations for hire (or not hire) and delivered employment offers for both exempt and nonexempt position openings within an assigned territory.• Served as an expert for recruiting candidates within an assigned territory.• Successfully filled over 30 Assistant Director, Coordinating Manager, and Clerical Associate positions.• Managed internal transfer process, including screening, coordination of interviews with hiring manager, transfer offer letters, etc.• Followed up with candidates and hiring managers to obtain feedback regarding recruiting process.• Developed and maintained an excellent relationship with internal and external clients to ensure achievement of staffing goals.• Communicated important employment information during delivery of employment offers (e.g., benefits & compensation).• Worked with hiring managers to ensure compliance with all federal/state laws and regulations, including affirmative action plan compliance.• Managed application/resume file and retention according to company policy.

Achieved initiatives in increasing the organization’s candidate pool by working closely with department heads to gather recruitment requirements to successfully create job advertisements to screen, identify, and source top quality candidates. Scope required scheduling and phone interviews and conducting background checks. Maintained Ultra Staff database and reviewed of all incoming I-9 forms and documentation.• Positioned the company to accelerate its hiring process and upgrade the talent pool quality through new national recruitment branding messages, talent selection strategies, and applicant tracking.• Demonstrated commitment to professionals by identifying the needs of candidates and matching them to the needs of the organization to properly “sell” positions to qualified, passive candidates• Grew the talent pool by establishing effective working relationships to maintain a constant flow of candidates while sourcing, pre-screening, interviewing and presenting offers • Identified new and creative ways to source viable clients including: directories, contact lists, database leads, internet resources, and personal networking.• Contributed to safeguarding the organization by participating in regular I-9 compliance webinar and training, including fraudulent documentation training.• Complete all new hire paperwork with candidates who meet the expectations of the position.• Successfully filled over 250 Light industrial, Administrative, and Office support positions.• Monitored and applied HR recruiting best practices.

Leveraged customer service, scheduling, and problem resolution skills on a team serving over 400 physicians and staff members in a fast-paced call center. Communicated with hospital staff and medical professionals to determine their patient intake needs. Efficiently conducted service calls to schedule appointments and update any necessary information with client specific operating systems. Compiled data from third parties, such as medical fulfillment teams, to carefully enter into patient files. • Strengthened client relationships by serving as a “point of resolution,” resolving insurance issues, building relationships in orientation, demonstrating a commitment to patient’s needs, and providing detailed information.• Helped position the organization to be patient focused by constantly evaluating results and processes to identify areas for improvement to optimize customer communications for an improved experience.• Exercised discretion and sound judgment in a “gatekeeper” role by gracefully handling patients and vendors, responding to correspondence via message/phone in a liaison role between patients and physicians.• Frequently checked in with clients to confirm their satisfaction of services provided.

Successfully recruited students for Graduate Management Admissions Test preparation program by developingpersonalized over-the-phone sales presentations. Practiced active listening, interviewing prospects to determinetheir concerns regarding test preparation and execution. Converted prospects into students by providing targetedinformation that presented preparation course as solution to students’ GMAT concerns.Key Accomplishments:• Closed 175+ sales in 5.5 months, generating $83,000+ in revenue by selling products valued at $475 each.• Consistently generated sales by maintaining strong relationships with customers and regularly following up.

Supervised a high performance team in the reception and processing of customer calls and inquiries in a highvolume call center environment. Assisted in driving the sales of insurance and other products, filling in policygaps, by evaluating customer requirements. Worked with agents to develop customized solutions for individualcustomers, encompassing and closing a wide variety of risks. Delivered expert assistance to customers, helpingthem select proper insurance products to meet their needs. Provided high-level feature overviews to enhancecomprehension and promote customer trust and repeat business.Key Accomplishments:• Trained and developed a high-performance department that consistently exceeded target goals by 30%.• Streamlined daily operations by creatively identifying and implementing process improvements.• Identified trends/delivered information to senior management, facilitating solutions for escalated calls.• Leveraged experience and knowledge to develop incentive promotion, process improvements, and customerservice agent/team training as key participant in meetings and decision-making.• Improved overall efficiency, smoothed transitions, and increased procedural effectiveness by demonstratingflexibility, serving in numerous positions and roles.

Supported corporate directors through extensive administrative, marketing and personal avenues by promotingbrand recognition and other activities. Coordinated preparation meetings, events, and trade shows. Assisted withplanning and preparation for customer visits, enhancing events and promoting buy-in to concept offerings.Key Accomplishments:• Boosted team from 4th to 2nd place in revenue generation.• Developed numerous media packs and giveaways for tradeshows and conferences.• Carried effective messages to staff/customers, creatively drafting press releases, reports, and announcements.• Performed follow-up with prospective clients and contacts to entice business buy-in.• Coordinated travel arrangements and various scheduled events.