• Led a team in delivering the ultimate customer experience by solving customer’s issues/transactions and anticipating the future needs of the customer.• Enhanced customer expectations by being the go-to example of customer service, professionalism, and courtesy.• Continually drove my team’s performance by meeting and exceeding all sales goals.• People and operational skills improved to create great customer and employee experiences.• Inspired team with effective training and coaching on sales techniques.• Identified skills gaps and implement developmental plans.• Run store operations - analyze staffing needs, report financial and sales data, manage cash and inventory levels, and meet compliance, sales and retention goals.

• Analyze customer needs and present value-added best solutions• Inspire and excite customers about how our solutions can impact their lives• Ensure that our customers leave our stores with the best solutions for their needs• Deliver the best product set-up and coaching experience possible• Provide our customers with an understanding of the functionality of products and accessories they purchase.• Attend formal and informal training to better understand retail store operations, market, and industry trends.• Support daily business operations, including processing customer transactions and auditing cash receipts daily.

• Handle inbound calls for AT&T Mobility cellular customers.• Assist customers with troubleshooting various wireless devices such as cellphones, wireless routers, and mi-fi devices.• Became fluent in consumer/customer relations.• Created innovative spreadsheets to help show the correlation between attrition rates and customer satisfaction surveys.

• Communicated with individuals on a daily basis in a courteous and professional mannerto ensure satisfaction.• Meet and exceeded all sell tasks/goals that were presented as well as provided necessaryfeedback to Customer Service Manager on duty.• Effectively interacted and communicated with staff of subordinates as well as superiors toensure any problems that may arise were taken care of in a timely manner.• Effectively managed money in regards to counting till at beginning and end of shift.