Jamela Cassandra Koo Email & Phone Number

- Drive revenue growth by executing targeted business development strategies in the local government sectors and small-to-medium business aligning with Pagefreezer’s vision and values- Build and nurture relationships with prospects, uncovering their goals, and facilitating smooth transitions to Account Executives for discovery calls and meetings.- Achieve quotas through proactive outreach, including cold calls and emails. - Maintain accurate records of prospecting activities and manage sales funnels using tools like HubSpot CRM, Outplay, and Seamless.ai.- Collaborate cross-functionally with Marketing and Sales teams, stay current with product updates, and contribute to a culture of continuous learning and teamwork.

Los Angeles, California, United States

- Sales and marketing. Generate hundreds of thousands of dollars of additional annual revenue through a direct marketing and e-commerce channel. - Customer success. 80% customer retention rate. - Leadership. Public speaking at conferences in front of thousands of business owners on how to create customer retention as well as developing and training other business owners.

At Softlanding we provide cloud services, consulting, and managed IT services to organizations who want to accelerate their business transformation in the cloud.Through my organization, and communication abilities, I am a key player in customer success through triaging and working to maintain key business functions and ensure timely delivery of resource allocation for our clients. I am a key focal point for supporting most high-paced incoming support requests across Softlanding while also acting as single point of contact to a wide range of external client activity and follow-up.

Vancouver, British Columbia, Canada

- Excellent customer service experience led to a 98% client satisfaction rate- High customer satisfaction rate results in a 3% upsell/referral rateSolution seeker mindset demonstrated by increasing department efficiency through automation

Los Angeles, Ca

- Customer service. Demonstrated by greeting clients and responding to inquiries. - Detail oriented. Shown by gathering all the necessary information and managing the system.

Los Angeles, Ca

- Leadership. Evident by training employees for management training.- Customer service and communication skills. Shown by building relationships with people in a fast-paced environment.

Los Angeles, California

- Sales and Account management. Demonstrated by handling multi-million dollar contracts.- Communication skills. Shown by dealing with clients over the phone and through email and colleagues.

Los Angeles, Ca

- Organization. Shown by assisting the District Attorneys with regards to reviewing complex legal documents.