Jamel Yates Email & Phone Number

Concord, North Carolina, United States

>Assign work, set completion dates, review work, and manage performance in accordance with procedures and performance management processes. >Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with procedures to obtain optimal quality and profitability. >Ensure proper staffing by department and shift.

Charlotte, North Carolina, United States

>Trained, developed and reviewed production of inbound and outbound work groups. >Supervised dispatch operations and coordinated with others to ensure dispatch plans are executed efficiently, adequate staffing is provided, and equipment levels are sufficient for transportation needs. >Controlled trailer movement on and off the building. >Oversaw.

Gastonia, North Carolina, United States

• Manage production team of over forty employees across various processing areas.
• Evaluate and develop training procedures and standard operating procedures using LEAN Six Sigma methodologies.
• Created and implemented production schedules to meet forecasted production requirements and target delivery schedules.
• Source and meet with supply vendors to negotiate pricing and service level agreements.
• Provide leadership support to area managers to ensure that raw material supplies and production requirements adequate.
• SME creating standard operating procedures (SOP) on product creation and supply chain processes to ensure products meet client and regulatory requirements.

Charlotte, North Carolina, United States

• Managed a team of more than 150 employees including ten exempt employees across multiple states.
• Achieved financial goals related to revenue and profitability managing an annual revenue of over $10 million in Mail Services, Copy Services, Data Maintenance, Document Conversion, Facilities and Records Management.
• Planned and implemented Lean Six Sigma strategies to achieve cost saving goals year over year.
• Developed partnerships with customers to understand their needs; identified and corrected any process gaps.
• Provided operational knowledge and guidance to site managers on matters regarding staffing schedules, operation hours, quality, and customer care. Conducted final interviews with job candidates.
• Provided performance evaluations rewarding employees for innovation, excellent performance and exceptional efforts that satisfy both the clients and the organization needs.

Charlotte, North Carolina, United States

• Managed team of over eighty employees.
• Managed a 7-million-dollar P&L.
• Achieved positive profit margin growth five consecutive years.
• Implemented Lean Six Sigma strategy across the organization and increased production by 30% in the first year. Successfully implemented over two hundred innovative ideas across the organization during the first 18.
• Developed partnerships with customers to understand their needs; found and corrected any process gaps.
• Coached Customer Operations Managers on matters about staffing, quality, finance, customer care and performance reports.

Master Of Science - Ms, Finance, General

Bachelor Of Science - Bs