James Berger Email & Phone Number

Santa Clara, California, Us

Chief information Officer (CIO)Feeling overwhelmed when it comes to information technology solutions? The BACS team is your resource to understand information technology solutions for your continued growth. We speak ‘tech’ and stay abreast of the latest trends.After analyzing your workflows and process, we’ll recommend IT solutions to improve operations, reduce downtime and include IT in your strategic business plan.1. MANAGED IT SERVICES✦ Managed IT Services ✦ Server & Network Management ✦ IT Consulting✓ We provide strategic guidance to build a strong IT foundation for growth and scalability.✓ We install and troubleshoot your IT system implementing security measures and redundancies while proactively monitoring it for gaps and security threats.✓ Using remote maintenance and real-time status reports, we analyze your network and system while providing routine updates - relieving you of daily repetitive tasks so you can focus on important issues.✓ We troubleshoot and test hardware/software systems from Wi-Fi connectivity to routine server and desktop maintenance so downtime is minimized.✓ We clean your data closet and server room ensuring they are streamlined and well labeled.✓ With our on-demand support, anytime you contact our 24/7 help desk, you will talk with knowledgeable and experienced English speaking staff. You call, we are there for you! We treat all of our clients like family.Benefits: ● Enhanced Productivity & Efficiency ● Lower Operating Costs ● Business Continuity ● Secured Connections ● Overcome IT Roadblocks ● Align your Team & GoalsINDUSTRY SPECIALTIES: Dedicated to helping small and medium sized businesses from the San Francisco Bay Area to San Diego.✦ Healthcare (Biotech & Life Sciences) ✦ Construction ✦ Financial“Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.”~REGGIE CLANKY

Santa Clara, California, Us

2. CLOUD MANAGED SERVICES✦ Cloud Managed Services ✦ Cloud Migration Services ✦ Unified CommunicationWhy you should consider Cloud environments:➣ Streamlined operations➣ Reduced costs➣ Improved efficiency with expanded storage➣ Hosted applications to commonly used software➣ Secure and safe providing lower risk of data loss.✦ Cloud Managed ServicesWe set up routine cloud backup, data encryption, controlled access, monitor and report. With cloud managed services, downtime is minimal.We use trusted vendors with proven quality and success.Benefits: ● Secure Confidential Data ● Improved collaboration ● Enhanced productivity ● Reduced business risk ● Predictable ROE✦ Cloud Migration ServicesMigrating and maintaining cloud services is a full-time job. Let BACS streamline your system deployment by moving your IT infrastructure to a private, public or hybrid cloud environment – seamlessly and securely.✓ We setup remote monitoring, provide routine maintenance and encrypt crucial data.✓ You’ll have up-to-date applications so you can improve your team’s collaboration. ✓ By hosting your servers, network and applications into the cloud, you are free to securely access them anywhere, anytime.Benefits: ● Gain freedom and mobility while reducing your company’s carbon footprint ● Lower license costs ● Simplified system deployment ● Increased security ● Redundancy✦ Unified CommunicationWe work only with the best VOIP providers setting up VOIP systems for the most discerning clients who demand quality calls. VOIP is secure and safe, integrating with your existing network.Hosting your phone system in the cloud allows:➣ Ease of adding users➣ Streamlined calling experience➣ Call forwarding and routing to where you are➣ Automated assistants➣ Video conferencing for virtual meetings➣ Voicemail transcriptionsBenefits: ● Scalable phone system ● Improved collaboration and productivity ● Packed with value-rich features ● Reduced cost

Santa Clara, California, Us

3. CYBERSECURITY SERVICES✦ Business Continuity Plan ✦ Compliance Management ✦ Network Security Solutions✦ Cybersecurity Services & Network SecurityAt BACS, we develop security solutions from all angles. ✓ We analyze your system from your server room, workstations and Wi-Fi to laptops, tablets and mobile devices identifying vulnerabilities and delivering customized IT security strategies and solutions protecting your network from cybercriminals, 24/7.✓ Bringing your own device for work? Our expert team can securely integrate additional devices into your IT system.✓ We implement multi-layered defenses and security best practices for your firewall and network system, plus email encryption and user access control systems.To protect you from threats, we✦ Teach your team security best practices ✦ Proactively monitor and analyze system status ✦ Routinely run vulnerability testing✦ Business Continuity: Data Backup & Disaster Recovery + Email ArchivingYour IT network and systems are the foundations of your business. Data is stored, shared and accessed daily. Without it, your business grinds to a halt.✓ Backing up your data is vitally important. We design custom solutions using data encryption and cloud/local backups ensuring quick recovery and minimal downtime.✓ Email archiving systems allow deleted email recovery while reducing storage space.✦ Compliance ManagementProtecting customer data is paramount to you and your customer’s reputations. Our solutions monitor your security status and processes to safeguard critical data.✓ From easy-to-read reports, data encryption, user access control to system audit controls, IT infrastructure management and workstation security, we have you covered.✓ Compliance management specialties: ✦ PCI ✦ HIPPA ✦ OSHA ✦ SOX ✦ GDPRBenefits: ● Minimal Downtime ● Boosted Reliability ● Lower Operational Costs ● Safer Mobility ● Peace of Mind ● Real-Time Reporting ● Continual Support ● Industry/Government Compliant

Santa Clara, California, Us

Chief Information Officer (CIO)Within the first year of joining BACS, I increased revenue by nearly $1M dollars and created and developed an IT support call center, Center of Excellence (COE). Ten analysts support our end user base of over 2000. We expect our growth trend to continue according to strategic plans.Other contributions and responsibilities:● Developed inbound marketing plan and sales cycle process.● Created and continue to improve various service offerings and service-level agreements (SLA).● Oversee and manage IT staff of 20 employees.● Manage IT for small and medium businesses ranging from 20 – 500 employees.● Implement technology based on 24-36 month growth plans.OUR CORE VALUES● Engagement – our culture, processes and core perfectly align us with your business goals and objectives.● Leadership – align our values and vision to exceed your expectations.● Passion – we take pride and have urgency in everything we do.● Show Ready – every team member arrives mentally, physically and psychologically prepared to provide the best experience possible.● Excellence – exceed your expectations with attention to detail and commitment to your business.We treat all our clients like family. You call, we are right there for you and deliver!A FEW OF OUR CLIENTSHydraFacial. Orange Twist. Learning Policy Institute. Alliance Healthcare Foundation. Sleep Health and many more!✦ Managed Service Provider (MSP) ✦ Remote Network Monitoring ✦ Network Security Systems ✦ Data Backup Solutions ✦ Cloud Migration Services ✦ Cybersecurity ✦ Email Archiving Solutions ✦ IT Consulting__________________________“Technology for People”EMAIL: james@bacsit.comWEBSITE: https://bacsit.com/

Santa Clara, California, Us

TECHNICAL KNOWLEDGE and EXPERTISE• Network Operating Systems:Windows Server, Windows Desktop Novell 4.11, MS-DOS, Windows PE, networking, Wi-Fi design expert, Cisco, procurement services, hardware expert with servers, workstations, client need evaluations, and network hardware. Android mobile devices. Mac OS, Mac mobile devices.• Windows backend applications: Microsoft Exchange Server, Hyper-V• Network and Server: CiscoSUPPORT & TROUBLESHOOTING✦ Windows Server/Exchange 2010✦ Network✦ MS Office Platforms✦ Network Printers✦ Connected Backup Software✦ Remote Connectivity✦ Remote Support✦ Patch Panel and Switch✦ Cable Management✦ Active Directory✦ Mac OS✦ Mobile devices: Android, MacTECHNICAL SKILLS✦ Windows Server/Exchange 2010✦ Network: Switches, Routers, Hubs, etc.✦ MS Office Platforms: 97, 2000, XP, and 2003✦ Configure network printers✦ Connected Backup Software✦ Remote Connectivity: PPTP, IPSec, Dial-up✦ Remote support tools: VNC, Netmeeting, Sunbelt Remote Admin, Terminal Server, Remote Desktop, and Remote Assistance__________________________“Technology for People”EMAIL: james@bacsit.comWEBSITE: https://bacsit.com/

Tampa, Florida, Us

I took advantage of a career growth opportunity as the Director of IT.KEY ACCOMPLISHMENTS✓ Created, streamlined and standardized all network and server IT infrastructure processes while developing a robust network to allow for global growth. The entire program was successfully implemented within budget.✓ As the company grew, it was imperative that we moved critical infrastructure to a colocation facility. Developing a detailed plan and executing it flawlessly, I successfully managed the infrastructure move to a Sacramento colocation facility with minimal downtime.✓ I facilitated relocation of the company from 10,000 sq. ft. to a new 40,000 sq. ft. facility, ensuring all services were moved and operational on day one. ● Maintained 3 sites including a data center in Sacramento.● Reduced various costs including $18K in conference call costs.● Transitioned company from a traditional phone system to an IP/SIP phone system (internet telephony).● Managed all vendors, contractors, software licenses, and hardware service contracts.● Deployed a state-of-the-art video conferencing system in all conference rooms.● Managed budget and inventory for an employee base of 100 employees worldwide.● Provided support for the IT infrastructure and escalation support for desktop support personnel.● Implemented a vSphere (server virtualization) solution that reduced the server room footprint by 50% percent.● Worked with all phases of the business to help streamline sales to cash process.● Developed onboarding and offboarding process.

Senior Consultant, Sales Engineer, Account Manager, Senior Field ConsultantWith the diversity in roles, I took the opportunity to implement advanced technologies such as virtualization and networking, while designing the IT infrastructure for growth and efficiency; helped facilitate cost reduction; developed and implemented a security program for a client going public.● Maintained one of the highest client satisfaction ratings of all Senior Consultants.● Managed a support team of 6 consultants located in the Peninsula and South Bay Area.● Account manager for 18 different clients, each ranging from 5 – 75 employees.● Provided project costs in addition to managing all network installs, upgrades, and migrations for all clients. Met 100% of all deadlines with minimal issues.● Assisted in reducing the IT footprint of a client by 80% percent and reducing their IT costs by 25% percent.● Technical resource for sales team.● Setup training classes for company consultants for Exchange 2010 migration procedures and Cisco firewall configuration procedures.

As a Senior Consultant, managing and supporting client’s IT infrastructure was handled at the client’s site locations. Each consultant was responsible for proposing and implementing growth and productivity/efficiency solutions, complete with budgets.Supplying predictive costs for workstation refreshes, network upgrades and server solutions was an integral and critical part of our responsibilities.● Managed IT budgets for several different clients and acted as IT director, making decisions and attending leadership meetings to discuss future direction of the company’s IT infrastructure.● Managed over 25 clients during my employment, each ranging from 5 – 60 employees.● Managed the successful move of 5 clients into larger spaces with very minimal downtime, while effectively growing their network at the same time.● Acted as a sales engineer and helped grow the business by 30% percent.● Managed successful network upgrades, migrations, and new installations of networks. Technologies included Windows File servers, Exchange servers, Citrix, Firewall, VPN, etc.

SUPPORTThe support call center was not a traditional call center with different support tiers. Instead, we where high level IT professionals handling all levels of support, resolving desktop, server and network issues.As the senior support engineer lead, I was responsible for supporting and troubleshooting customer hardware and software issues.● I maintained highest first call close of all support engineers using exemplary customer service skills and customer first attitude.● Provided phone and e-mail support to a user base of 2500+ end users in wired and wireless environments.● Work closely with executives and assistants daily.ONBOARDING TEAM for IT SUPPORT TRAININGSince there was not an existing training program for the IT support team, I created a training program (with policies and procedures) so new staff could be integrated quicker into the call center’s demanding environment.● Mentored and trained new employees.● Project lead for internal and external groups.● Led a migration project of the largest customer with 400 users spanning 5 cities and 2 countries. Provided on-site training.● Led the support team transition to Canada with minimal interruptions.● Worked with the engineering department to develop a more effective way to deploy machines, utilizing technologies such as disk imaging and software push installations.

Us

Education record

Education record