James Betts Email and Phone Number

• Defined best practices, standard operating procedures (SOPs), and governance frameworks for IT Site Services and Digital Workplace project and operational teams, ensuring consistency and operational excellence.• Led the project and operational teams, establishing key performance indicators (KPIs) to measure programme success and align with strategic annual goals and objectives.• Developed administrative infrastructure within IT, including hiring, resource allocation, team mentorship, and professional development to drive team performance.• Managed deployment of a new client management platform to 5500 employees to improve security and efficiency.

• Directed a transformational programme within a key business pillar, leveraging cloud data and automation to enhance operational efficiency across sales, resource management, and performance tracking functions.• Led a global cross-functional team in developing cloud-based business intelligence tools integrating Salesforce, Workday, and Jira, enabling advanced capacity and profitability analysis.• Delivered £1m in annual cloud cost savings and reduced finance gaps by £250k, earning C-suite recognition for strategic impact and critical business insights.• Streamlined enablement technology processes through automation, enhancing operational resilience and saving 2x full-time equivalents (FTE) monthly.• Standardised global project management operations in Jira, overseeing user acceptance testing (UAT) and a 100% adoption roll-out across the department.• Accelerated capacity resourcing by 50%, improving revenue pacing and shortening the sales cycle through refined operational workflows.

• Directed an average of 6-8 concurrent enterprise projects, identifying client needs in data analytics and cloud software, and managing budgets of up to £300k per project.• Delivered 69 agile projects and programmes in a matrix organisation, achieving 98% on-time and on-budget delivery across enterprise accounts.• Negotiated and secured contracts with key accounts, driving revenue growth from £0.5m to £3.7m (6.4x increase), surpassing annual growth targets by 30%.• Designed and implemented cost analysis and revenue forecasting processes, improving budget accuracy and resource allocation by 35%.• Optimised business operations, sales processes, and delivery frameworks to facilitate a successful acquisition by a larger organisation.• Expanded team capacity by 50%, hiring and mentoring data analysts and project managers to strengthen project delivery and operational excellence.

• Delivered £50k in incremental revenue by growing key accounts and exceeding yearly revenue goals by 30%.• Redesigned a client’s HR software to enhance user experience (UX) and data capabilities, improving operational efficiency and resilience.• Developed and launched new applicant tracking software, increasing job applications by 4x and enhancing financial forecasting accuracy.

• Generated £50k in additional revenue by successfully managing web and database project deliveries.• Conducted software capability analyses and presentations, building client trust and increasing key account revenue by £100k.

• Improved production efficiency of web marketing by 10%, driving £10k of incremental revenue growth.• Led process improvements for pre-live customer journey, boosting the department’s Net Promoter Score (NPS) from 6.7 to 8.9.