James Farrell Email & Phone Number

Montreal, Quebec, Canada

• Quality assurance testing websites, phone apps, video games and promotional emails in a liveenvironment.
• Familiarity with Mac, PC, iPhone, Android, and all current and previous generation consoles.
• Knowledge of Confluence, JIRA, Outlook, Zoom, and Excel.
• Working during live events such as software releases, updates, promotions, online playtests etc
• Changing assignments at a moment’s notice. Juggling projects. Prioritizing between tasks.
• documenting software glitches, clearly communicating all relevant details.

Montreal, Quebec, Canada

• Expert knowledge of Adobe Photoshop, Illustrator and InDesign on Mac OS X.
• Creation of original illustrations, logos, album art, promotional materials and productpackaging.
• Communicating with clients to identify their technical and creative needs.

Montreal, Quebec, Canada

• Illustrating storyboards from scripts provided by the writing staff. Emphasis is put on bringingthe story to life, while clearly communicating necessary information to the productionteams.
• Expert knowledge of the Creative Cloud versions of Adobe Photoshop, Illustrator, andInDesign. Intermediate knowledge of Adobe After Effects and XD on PC.
• An understanding of the VFX pipeline. Incorporating VFX guidelines into storyboards toensure a smooth handover to the post-production department.
• Producing creative Set Design that takes into account story, logistics and blocking.
• Prop Design: documents, posters, book covers, packaging, etc.
• Balancing several disparate projects simultaneously, often collaborating with multiple teammembers across multiple departments.

Montreal, Quebec, Canada

• Expert knowledge in multiple POS (Point of Sale) softwares.
• Understanding of PC, Macintosh and iOS operation systems.
• Introducing new customers to the company’s software through orientation sessions andwebinars.
• Running educational sessions for existing clients in order to optimize their use of the products.
• Working with numerous softwares and onlines platformes including JIRA, Zendesk,Salesforce, Teamviewer, Zoom, GotoMeeting, Excel, and OpenOffice.
• Creating documentation used to educate colleagues and customers.

Montreal, Quebec, Canada

• Specialization in a complex Mac based POS Software used across the desktop, iPad andiPhone platforms.
• Assisting customers over the phone in the installation of software and hardware, troubleshootingissues, developing workflows, offering tutorials and logging cases,.
• Working in a fast paced environment requiring adaptability and accountability.
• An emphasis on efficiency without compromising quality of work.
• Maintaining customer relations in instances of dissatisfaction.

Montreal, Quebec, Canada

• Testing of various software on mobile and PC platforms in order to spot issues orabnormalities.
• A balance of independent and team based work as the situation dictated.
• Use of Jira, Outlook, and Excel as well as various developer websites in the recording,logging and reporting of software issues.
• A general familiarity with technology, allowing flexibility when moving between projects.

Montreal, Quebec, Canada

• Use of Photoshop, Illustrator and InDesign to generate layouts and compositions.
• Creation of Promotional materials and store displays, e.g. posters, packaging, media kits.
• Working under pressure of deadlines.
• Creating graphics for use in digital and social media.
• Corresponding with printers to ensure project specifications and deadlines are met.