James Robinson Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

-Platinum Club-Performance driven Assistant Manager with a proven track record of exceptional client services and driving productivity. -Avid multi-tasker with projects and able to perform under pressure with high efficiency to provide contribution for company long-term success. -Attained over 15 years of extensive hospitality training, client and employee.

Lawrenceville, Georgia

-Review MSA reports, medical records, prescription histories, claim payment histories and legal documents to identify issues and develope a plan of action (POA) on an ongoing basis-Communicate action plans to resolve and, if indicated, get approval to proceed with contact to any necessary parties such as (Defense/Claimant Attorneys, Claimant, MD) and to.

Lawrenceville, Georgia

• Provide exceptional customer service within follow up calls and emails to claimants, Legal offices, Medical offices, and other employees within/outside the company to fulfill insurance claim requirements in all time.
• Obtained further understanding of the company’s goal to meet deadlines at any given time
• Finding different methods/solutions of daily routines, to clarify any information needed to complete an objective
• Detailed orientated, organized and have real time experience working in Customer Relations Management (CRM) software internally for 3+ years
• Noted, processed, and provided specialists with all incoming/outgoing documents or calls that are received in all time zones
• Utilize all available company resources to obtain the education needed to provide white glove service in daily operations

Georgia

• Trained multiple employees on Customer Relationship Management software programs, and created workflows to provide a better understanding of production
• Worked with a collaborative team to provide detailed information within deadlines, with a proven track record
• Provided clarification to all departments with any questionable issues on any project
• Provided exceptional professionalism
• Daily data entry, and provided documentation to requesting parties such as Planners, Adjusters, File Coordinators and Supervisors to quickly complete assigned tasks for MSA, LMSA, MCP, Resolutions, Development, and.

Atlanta, GA

• Followed up with clients to ensure total customer satisfaction, and to gain referrals to increase a larger clientele base
• Worked with educational institutions, public/private parks, and businesses to provide photo solutions such as taking care of the customers’ needs or issues of the products that were not correctly ordered
• Processed photos, downloaded, uploaded, edited, and created solutions to any problems that may occur
• Ensured that quality control standards were adhered to at all times to ensure the best product for client
• Performed data entry on sales accounts with the clients’ detailed ordered information and payment processing
• Time management, very consistent with productivity to ensure company goals were met

Greater Atlanta Area

• Verbally collected data from Sales Reps in the field, and entered information into software programs Telemar and Master Mind
• Help Sales Reps achieve their goals by finalizing sales, to receive credit to their accounts
• Provided exceptional professionalism on the phone to customers
• Worked with outside representatives to achieve company goals
• Solved any problem(s) Sales Reps may have encountered on their account(s), and provided feedback

Marietta, GA

• Managed a team of 12 to achieve customer satisfaction and execute company goals
• Practiced daily ServSafe procedure guidelines
• Produced daily menu items, with precise care for clients
• Managed inventory to ensure proper and effective use of company resources
• Managed contracts with suppliers to ensure the company was receiving top quality products at all time
• Managed and maintained to stay under an $80,000 budget to improve profitability for the company

Norcross, Georgia, United States

• Managed and trained 15 employees to work at high levels of proficiency and productivity
• Ordered and maintained a high volume of daily inventory
• Instituted ServSafe procedures to all employees daily
• Created special projects, and menus to increase product versatility for clients

Atlanta, Georgia, United States

• Managed, trained 13 employees to work at high levels of proficiency and productivity
• Managed and created schedules for labor control, and ordered daily inventory
• Implemented new training procedures for hires
• Created quarterly menus and daily specials to increase customer base and daily volume

Martinsville, Virginia, United States

• Expanded regional market sales by 30%, within a 3 month quarterly period
• Assisted in decreasing kitchen expenses at a high 48% to a low 35% budget per fiscal year
• Created presentations, specials, and weekly planning to increase client baseControlled food expenses, and stayed within budget

Atlanta, Georgia, United States

Platinum Club

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Occupational Science

USO